Area Manager

Bidvest Protea Coin; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading security services company is seeking a Security Operations Manager in Durban. The role involves overseeing security operations, ensuring compliance with standards, and managing client relationships. The ideal candidate will have significant operational management experience, PSRA certification, and strong interpersonal skills, with a focus on achieving company objectives and maintaining high standards of service.

Qualifications

• Minimum 5 years of operational management experience.
• Bilingual in English and another South African language.
• Clean disciplinary, criminal, and credit record.

Responsibilities

• Manage security operations and ensure client satisfaction.
• Conduct security risk assessments and compliance checks.
• Liaise with clients and maintain effective relationships.

Skills

Labor relations skills

Interpersonal skills

Customer relations skills

Analytical skills

Presentation skills

Performance management skills

Education

PSRA certification Grade A

Operational management experience

Tools

MS Office

Control room systems

Job description

Responsibilities:

1. Render comprehensive proactive security services.
2. Liaise with clients, regional clients, and handle all internal and external security queries.
3. Ensure client satisfaction and retention.
4. Sustain growth and profitability.
5. Increase and sustain the performance and productivity of all staff.
6. Manage subcontractors and subdivisions.
7. Plan and manage security operations.
8. Conduct dynamic security and safety risk assessments.
9. Communicate effectively with the control room team and liaise with operational management teams within the project.
10. Maintain effective relationships with client staff, management, contractors, and service providers.
11. Provide reports and recommend process improvements.
12. Act as a focal point for security operations decision-making during routine and emergency situations.
13. Ensure compliance with standards and relevant laws.
14. Coordinate with all security service providers.
15. Ensure responsible sites are up-to-date, including polygons and site lists spreadsheets.
16. Proactively liaise with the OCC NOC and assist with interactions.
17. Possess security technical ability and background.
18. Ensure compliance with the company's disciplinary code and SOPs.
19. Facilitate training as required.
20. Willing to work after hours, long hours, and travel nationally.
21. Perform any other duties relevant to the role.

Preferred qualifications / attributes / skills:

• PSRA certification Grade A.
• Minimum 5 years of operational management experience/exposure.
• Good labor relations skills.
• Proficient in MS Office (Word, Excel, Outlook, Google Earth).
• Bilingual in English and another South African language.
• Strong interpersonal and customer relations skills.
• Ability to work independently and under pressure.
• Willing to work extensive hours, after hours, and be on standby.
• Clean disciplinary, criminal, and credit record.
• Code 08 driver's license and own reliable transport.
• Experience implementing Quality Management Standards.
• Ability to manage and deliver projects, draft and implement policies, and influence senior stakeholders.
• Experience working with control room systems.
• Analytical, quality-focused, able to produce accurate management information.
• Excellent presentation and IT skills.
• Target and KPI-focused, yet capable of maintaining employee engagement.
• Excellent people and performance management skills: motivate, coach, develop, inspire, and identify training needs.
• Proven experience leading teams to achieve company objectives.
• Effective communication skills across all levels, from senior management to operational staff.