Customer Service Manager

Boxer Superstores; oThongathi; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a proudly South African retail champion as a Customer Service Manager at the new Distribution Centre in Tongaat. This role is perfect for those passionate about operational excellence and customer service. You will lead store service operations, ensuring accurate communication and timely execution of orders, while resolving delivery issues. Be part of a dynamic team that thrives in a high-volume environment, making a significant impact on customer satisfaction and operational efficiency.

Qualifications

• Proven experience in customer service management.
• Ability to handle high-volume operations effectively.

Responsibilities

• Lead store service operations and ensure timely communication.
• Resolve delivery issues and provide end-to-end customer support.

Skills

Customer Service Excellence

Operational Management

Problem Solving

Education

Bachelor's Degree in Business Administration

Diploma in Retail Management

Job description

Customer Service Manager – Tongaat Distribution Centre (KZN)

Location: Tongaat, KwaZulu-Natal

Start Date: Mid-Year 2025

Join Boxer Superstores at our brand-new Distribution Centre in Tongaat!

We are seeking an experienced and solutions-driven Customer Service Manager to lead store service operations at our new facility. If you're passionate about operational excellence, thrive in a high-volume environment, and want to be part of a proudly South African retail champion – this role is for you.

About The Role

As the Customer Service Manager, you will be responsible for ensuring accurate, timely communication and execution of store orders, ETA updates, delivery issue resolutions, and end-to-end customer service support across all delivery-related matters. You will serve as the critical link between the DC and stores.