Team Leader, Branch

Standard Bank Group; KwaZulu-Natal; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading financial services group in South Africa seeks a dedicated professional to manage a Point of Representation. The role involves ensuring operational efficiency and enhancing client experience. Candidates should have a diploma and relevant banking experience, along with strong client coverage skills.

Qualifications

• 3-4 years experience in branch banking or contact centre environment.
• Relevant FAIS qualification and experience.

Responsibilities

• Ensure effective functioning of a Point of Representation (POR).
• Manage operational aspects including security and cash.

Skills

Client Coverage

Personal and Private Banking

Banking Process & Procedures

Education

Diploma (FAIS aligned)

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage. We offer a variety of career-enhancing opportunities and the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions. We are passionate about creating growth in Africa, bringing true, meaningful value to our clients and the communities we serve, and creating a real sense of purpose for our employees.

Job Description

To ensure the effective functioning of a Point of Representation (POR), including operational aspects (e.g., security, cash) and sales and service matters, in line with client experience and laid-down requirements. This applies where UB Designate, Cash Consultant I, and CLO are present.

Qualifications

Type of Qualification:

• Diploma (FAIS aligned)

Experience Required

• Client Coverage
• Personal and Private Banking
• 3-4 years
• Relevant FAIS qualification and experience. Previous experience in branch banking or contact centre environment with a good understanding of bank processes, policies, and products.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Directing People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding & Product Knowledge (Consumer Banking)
• Processing