Venda Speaking Customer Service Advisor

Surgo PTY Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Venda Speaking Customer Service Advisor to enhance customer satisfaction and drive business profitability. This role involves direct communication with clients to address inquiries and resolve issues effectively. The ideal candidate will possess strong customer service skills, a clear understanding of the healthcare or financial sectors, and a commitment to maintaining high-quality standards. Join a dynamic team where your contributions can make a significant impact on customer experiences. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Minimum 12 months inbound call center experience required.
• Fluency in Venda is essential for this role.

Responsibilities

• Answer calls and provide product/service information to customers.
• Identify and resolve customer issues using the in-house system.

Skills

Venda Language Proficiency

Customer Service Skills

Problem-Solving Skills

Communication Skills

Education

Grade 12

Tools

MS Office Suite

CRM Systems

Job description

Our client based in Century City is seeking a Venda Speaking Customer Service Advisor.

The key objective of the role is to identify and understand customer needs, delivering first-class customer service to increase the profitability of the business while remaining committed to treating customers fairly. The role involves speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries.

Experience:

• Minimum of 12 months unbroken inbound call centre experience
• Experience in healthcare, insurance, financial, or administration industry, with knowledge of relevant legislative environment (highly desirable)

Requirements:

• Passed Grade 12
• Fluent in Venda (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (advantage)

Key Responsibilities:

• Answer calls and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assist irate members and escalate when required to senior agents/team leader
• Maintain productivity levels and meet quality standards
• Perform daily administrative functions and accurately capture information in CRM systems
• Adhere to company policies and practices
• Review and action cases
• Monitor Average Handling Time in line with standards
• Follow work schedule and workflow
• Ensure cases are completed within SLA times
• Maintain customer quality standards and comply with legislation and operating procedures
• Communicate effectively at all organizational levels
• Be solution-driven with excellent problem-solving skills
• Work independently and take initiative
• Adapt to a dynamic environment with flexibility and agility
• Operate effectively in a team and prioritize workload

Salary and Working Hours:

• Salary: R9500
• Monday to Friday, 08:00 to 17:00

Office Location:

• Century City

Application Process:

If interested, apply directly via this job board, quoting reference number LRW88Y7X in the subject heading or email body.

Additional Information:

Surgo (Pty) Ltd values diversity and encourages applications from people with disabilities and from various backgrounds. Due to high application volumes, feedback may take up to three months. Your CV will be stored for future vacancies unless you request otherwise by emailing [e-mail].