Front of House Manager

M3 Human Capital Management (Pty) Ltd; Paarl; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player in the wine region is seeking an experienced Front of House Manager to lead their team and deliver outstanding service. This role involves overseeing daily operations, ensuring exceptional customer experiences, and fostering a culture of teamwork and excellence. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and a passion for the wine industry. Join this dynamic team and contribute to a multi-award winning wine portfolio while enjoying a flexible work environment.

Qualifications

• 3–5 years’ experience in front-of-house leadership role.
• Diploma or certificate in Hotel Management or similar.

Responsibilities

• Oversee daily operations of the restaurant & tasting room.
• Ensure exceptional customer service & maintain a positive environment.

Skills

Leadership & Team Management

Customer Experience

Operations Management

Communication Skills (Afrikaans & English)

Knowledge of Wine

Education

Diploma in Hotel Management

WSET Qualification

CWA Qualification

Tools

MS Office

Restaurant Management Software

Point-of-Sale Systems

Job description

Please note that M3 is hiring on behalf of another company.

The Perdeberg Group, situated in the Paarl Wine region and renowned for its innovation, dedication to excellence & multi-award winning wine portfolio, has the above position available for a talented and experienced Front of House Manager to join their team & help deliver outstanding service.

The successful candidate will be responsible for overseeing the daily operations of the restaurant & tasting room front-of-house, ensuring exceptional customer service & maintaining a positive & efficient work environment. This role requires strong leadership skills, a deep understanding of restaurant operations, & the ability to foster a culture of teamwork & excellence.

KPA's will include: *Leadership & Team Management (recruit, train, & supervise front-of-house staff, including waiters, runners & hostess) *Customer experience *Operations management *FOH budget & financial responsibilities *All other tasks related to the position.

Essential qualifications, skills, and experience:

• Diploma and/or certificate in Hotel Management/Hospitality Management, WSET or CWA qualification;

• 3–5 years’ proven experience in a front-of-house leadership role within a restaurant or similar hospitality environment;

• Knowledge of wine & a passion for the wine industry is highly preferred;

• Excellent communication skills (Afrikaans & English);

• Proficiency in MS Office, restaurant management software, and point-of-sale systems;

• Driver’s license & own reliable transport;

• Willingness to work flexible hours, including evenings, weekends & public holidays.

Please apply online at www.m3online.co.za before 09:00 on 19 May 2025.

For general enquiries, contact our team at M3 Human Capital Management on 021 863 1444.

Please note that only shortlisted candidates are contacted. If you don’t hear from us within two weeks of the closing date, please assume that your application was unsuccessful.