Consultant - Customer Strategy & Design

Mydeloitte; Gauteng; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading consulting firm seeks a Consultant to support Customer Strategy and Design projects. The role involves delivering exceptional client services, engaging in research, and collaborating with teams to innovate customer experiences. Ideal candidates will have a tertiary qualification and experience in consulting or related fields.

Qualifications

• 2+ years experience in a client-facing environment, ideally in consulting.
• Experience in strategy or customer roles is advantageous.

Responsibilities

• Support delivery of Customer Strategy and Design projects.
• Gather and interpret client requirements to deliver quality.
• Engage actively with the team in client engagements.

Skills

Communication

Adaptability

Problem Solving

Innovation

Education

Tertiary qualification in Business

Tertiary qualification in Finance

Tertiary qualification in Accounting

Tertiary qualification in Data

Tertiary qualification in Computer Science

Tertiary qualification in Engineering

Job description

Innovation, transformation, and leadership occur in many ways.

At Deloitte Consulting, our ability to help solve clients' most complex issues is distinct.

We deliver strategy and implementation, from a business and technology view, to help lead in the markets where our clients compete.

Our professionals help clients identify and solve their most critical information and technology challenges, including strategy, procurement, design, delivery, and assurance of technology solutions.

Our professionals need to have the acumen to handle complex situations and multiple responsibilities simultaneously, balancing long-term projects with the urgency of immediate operational demands.

We are committed to establishing and empowering the firm by fostering an environment of continuous learning and enriching career opportunities. We are part of Deloitte Consulting that uses technology and creativity to better connect the customer with the business by bringing empathy, ideas, and experiences into all that we do. Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures.

We create innovative ventures, digital platforms, and more meaningful experiences.

This transformation journey starts and ends with the customer, first understanding people's real lives and then shaping your business future to deliver around them. We call this 'Elevating the Human Experience.' At Deloitte Digital, we are all about the customer.

We focus all our talent, creativity, and technology on all the connection points between an organization and its customer.

We design and implement sales and service experiences, capabilities, and architectures to bring customer strategies to life.

This includes sales experiences, omni-channel service experiences, marketing, and commerce experiences. We are focused on building a viable core Digital Customer Platforms practice with a focus on CRM to service our core customer domains of service excellence, sales transformation, marketing & commerce, and customer loyalty.

This practice, however, does need a layer of service design and experience advisory capability, in addition to core CRM Practice capabilities, to provide the functional and "imagine" capabilities.

Intention over time is to be able to scale the tech platforms as the core and work together with the rest of Consulting for missing capabilities.

Deloitte's Global Delivery Network will also become a key lever for scaling the business.

Job Description

As a Consultant, you will support the engagement team in delivering services to our clients on delegated engagements/projects within Customer Strategy and Design.

Key Responsibilities

1. Actively support the delivery of Customer Strategy and Design projects focused on:

• Customer strategy
• Segmentation
• Product innovation & design, product strategy management & delivery
• Growth strategy
• Proposition design
• Research & insights
• Customer-centered operating models
• Data and analytics
• Digital marketing
• Pricing & promotions
• Experience design

Gather and interpret client requirements to deliver exceptional quality.

Execute initiatives efficiently, whether presenting key findings, modeling a business case, building dashboards, optimizing customer journeys, or researching global best practices.

Work with target users in contextual research, involved in product discovery work.

Problem-solve in unstructured environments where diagnosis and solutions may not be clear, requiring lateral thinking.

Assist in preparing client presentations/discussion documentation.

Engage actively with the team in client engagements to support delivery and personal development.

Qualifications

• Tertiary qualification in Business, Finance, Accounting, Data, Computer Science, Engineering, or related fields.
• Experience: 2+ years in a client-facing environment, ideally in consulting or related fields.
• Experience in strategy or customer roles is advantageous.

Skills

• Exceptional communication skills, both written and verbal.
• Highly adaptable, managing change and ambiguity with ease.
• Proactive in approaching challenges with determination.
• Strong learning ability to grasp new concepts.
• Energetic and passionate about innovation and customer success.

This is an excellent opportunity to work with a top-tier consulting firm, delivering impactful solutions across various industries.