Waiter/ess

Crew Life at Sea; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

Join an exciting team as a Waiter/Waitress, where you will deliver exceptional dining experiences at a luxurious resort. This role involves providing attentive service, showcasing in-depth menu knowledge, and collaborating with kitchen staff to ensure seamless service. You'll have the opportunity to enhance guest experiences through upselling and personalized recommendations, all while adhering to high standards of hygiene and safety. If you thrive in a vibrant environment and enjoy making guests feel valued, this position is perfect for you!

Qualifications

• Strong customer service skills and ability to provide personalized service.
• In-depth knowledge of menu items and ability to suggest based on preferences.

Responsibilities

• Greet and seat guests while providing menu recommendations.
• Ensure cleanliness and proper setup of tables during service.

Skills

Customer Service

Attention to Detail

Product Knowledge

Team Collaboration

Job description

Job Overview: As a Waiter/Waitress at Anantara Mina Al Arab Ras Al Khaimah Resort, you will play a pivotal role in delivering an exceptional dining experience to our guests. Your primary responsibility will be to provide attentive and personalized service, ensuring that guests have a memorable and enjoyable dining experience in our world-class restaurants.

Key Responsibilities:

1. Guest Service:
   1. Greet and seat guests in a friendly and professional manner.
   2. Provide menu recommendations and describe specials, taking note of any dietary restrictions or preferences.
   3. Take orders accurately and promptly, ensuring attention to detail.
   4. Serve food and beverages with precision and according to the established standards of the resort.
2. Product Knowledge:
   1. Possess in-depth knowledge of the menu items, including ingredients, preparation methods, and presentation.
   2. Stay updated on any menu changes or additions and communicate these to guests when necessary.
   3. Be able to make informed suggestions based on guest preferences and dietary requirements.
3. Table Maintenance:
   1. Ensure the cleanliness and proper setup of tables before, during, and after service.
   2. Monitor and anticipate guest needs, replenishing beverages, and clearing dishes promptly.
   3. Work closely with the kitchen and bar staff to ensure seamless coordination of service.
4. Upselling and Revenue Generation:
   1. Promote special offers, promotions, and upsell additional menu items to enhance the guest experience and contribute to revenue goals.
   2. Provide information on the resort's loyalty program and encourage guest participation.
5. Team Collaboration:
   1. Collaborate with kitchen and bar staff to ensure smooth service flow.
   2. Communicate effectively with colleagues to relay guest preferences or special requests.
   3. Work as a cohesive team to maintain a positive and efficient working environment.
6. Compliance and Safety:
   1. Adhere to all health and safety guidelines, including food safety and hygiene standards.
   2. Ensure compliance with resort policies and procedures related to service and guest interactions.