IT Technician

Ivanhoe Mines; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading mining company in South Africa is seeking an IT Technician to provide technical support and maintain IT systems. The ideal candidate will have extensive experience in data management and IT support, alongside relevant certifications. Join a dynamic team dedicated to optimizing technology and ensuring effective communication within the organization.

Qualifications

• Minimum 5 years' experience in IT support.
• CompTIA certifications preferred.

Responsibilities

• Provide technical support for IT systems and applications.
• Install and maintain computer systems and networks.

Skills

Data Management

Troubleshooting

Communication

Education

Grade 12

Degree or Diploma in ICT

Tools

CompTIA A+

CompTIA Network+

MCSA

CCNA

CompTIA Security+

Job description

IVANHOE MINES is looking for an IT Technician

Ivanhoe Mines is a leading Canadian mining company committed to becoming a global leader in the supply of critical resources required to transition our world to a low-carbon, renewable future. Ivanhoe is focused on developing and expanding its four principal mining and exploration projects in Southern Africa, including the Kamoa-Kakula copper mining complex in the Democratic Republic of Congo (DRC), the Platreef palladium-rhodium-platinum-nickel-copper-gold discovery in South Africa, the redevelopment of the Kipushi zinc-copper-germanium-silver mine, also in DRC, and exploration on the Western Foreland near Kamoa-Kakula.

Play your part in our team succeeding...

Purpose Of The Role

Responsible for providing technical support, advice, and guidance for internal/external users of IT systems and applications, either directly or via communication channels. Responsible for installing and maintaining computer systems and networks to optimize functionality and leverage technology effectively.

Requirements

• A minimum of 5 years' experience with data management and general hardware and software support.
• Grade 12
• CompTIA A+ Certification
• CompTIA Network+ Certification
• Valid driver's license
• Degree or Diploma in an ICT-related field (advantageous)
• CompTIA Security+ Certification
• MCSA Microsoft Certified Solutions Associate Qualification
• CCNA certified / Fortinet NSE4-7 (advantageous)

Minimum skills and knowledge

• Create user accounts using applicable applications.
• Troubleshoot software-related problems.
• Apply incident management procedures.
• Demonstrate advanced understanding of TCP/IP protocols.
• Support hardware and software platforms adopted by the company.
• Troubleshoot network-related problems.

Key Performance Activities

• Ensure ICT reporting aligns with standards, guidelines, and schedules.
• Install and configure ICT equipment and software (desktops, laptops, printers, data projectors, VC equipment, access control systems, handheld devices, applications).
• Maintain desktops and laptops.
• Maintain an accurate inventory of hardware, software, and resources.
• Identify and prepare old hardware for disposal per company policy.
• Support hardware and software issues.
• Provide first-level network support and escalate issues as needed.
• Add and set up new users on relevant systems.
• Record and resolve IT calls via the Help Desk.
• Provide expertise and advice to improve department effectiveness.
• Establish and maintain effective communication within the operation.
• Manage housekeeping tasks in data centers, UPS rooms, and offices.
• Monitor alerts.
• Manage costs, including implementing cost-saving initiatives.
• Seek development opportunities (one intervention per quarter).
• Repair and replace equipment as necessary.
• Assist in implementing and maintaining security measures to protect systems and data from cyber threats.
• Adhere to company policies, procedures, and legislation; report non-compliance.
• Model behavior consistent with the company's Safety, Health, and Environment Vision and Values.
• Maintain healthy relationships within and across teams, support colleagues, share knowledge, and communicate effectively.
• Manage own performance and complete tasks on time and to standard.

The Finer Details

When applying, submit a PDF CV along with certified copies (within the last 3 months) of your ID/passport, driver’s license, and qualifications. If you do not hear from us within 30 days of the closing date, consider your application unsuccessful.