Snr Manager : Csb Regions

Telkom; Durban; On-site; ZAR 60 000 - 100 000; Full time

Job summary

An established industry player is seeking a Senior Manager to drive regional growth and marketing strategies within the Consumer Business Unit. This role involves developing and executing business plans, engaging with stakeholders, and leading local marketing initiatives to enhance service delivery. The ideal candidate will have a strong background in business planning and customer engagement, along with proven leadership skills. Join a dynamic team where your strategic insights will contribute to the company's growth and success in the telecommunications sector.

Qualifications

• 7 years relevant experience, with at least 2 years at management level.
• Strong skills in performance monitoring and customer engagement.

Responsibilities

• Develop and implement strategies for regional sales and marketing.
• Manage local marketing activities and service delivery projects.

Skills

Business & Commercial Planning

Sales & Marketing

Customer Service

Project Management

Leadership Communication

People Management

Relationship Management

Education

NQF 6: 3 year Diploma in Marketing/Sales

Job description

Structural Information

Job number: 10028758

Job title: Snr Manager: CSB Regions

Job grade: M4

Group/ BU: CSB

Division: CSB Retail

Span of control: 5-10

Reports to: Executive Management

Core Description

Accountable to develop, translate and implement strategies for a specific geographic area, aligned with the CSB regional business plan. Develop deep regional insights to implement sales, marketing, and service strategies & plans, including providing insight into CSB Retail stakeholders at head-office. Achieve regional sales, revenue, and market growth targets as per regional business case and ensure they contribute towards the overall Consumer Business Unit's profitability. Drive local marketing activities, as well as service delivery objectives.

Job Responsibilities

Regional revenue growth:

• Aligned with the business unit planning cycle, deliver the detailed business plan for the region focussing on sales, retention, and revenue growth.
  
  
  

Regional demand and insights:

• Translate regional micro demand plans & insights into network, sales and marketing investment proposals.
• Local, segment specific insights need to be collated and communicated to CSB Retail stakeholders at corporate.
  
  
  

Regional marketing execution:

• Execute specific local marketing activities aligned with CSB integrated marketing plans as well as region-specific network infrastructure availability.
  
  
  

Regional customer engagement, service delivery and projects:

• Manage various rollout/ implementation projects (considering the current and future network investments).
• Specific service delivery obligations to, for example, gated communities, need to be managed and relationships maintained with community representatives.
  
  
  

Core Competencies

FUNCTIONAL KNOWLEDGE

Business & Commercial Planning; Telkom Products & Services; Sales & Marketing; Market & Customer Insight; Telecommunication

Functional Skills

Performance monitoring/ management; Customer Service; Leadership Communication; Project Management; People Management; Relationship Management

ATTITUDES/ LEADERSHIP COMPETENCIES

Market Leadership: Develop expertise to seize opportunities, influence people and implement. Business Leadership: Pursue strategies, goals and action employees to implement and follow-through on targets; People Leadership: Empower, influence and direct people to make decisions; Personal Leadership: Embrace change and work in a team with an alignment of self-values towards Telkom values

Certifications

• None
  
  
  

Education

• NQF 6: 3 year Diploma/ National Diploma in Marketing/Sales
  
  
  

Experience

• 7 Years relevant experience, of which at least 2 years on management level
  
  
  

Additional Information

Special Requirements

• None
  
  
  

Physical Requirements

• None
  
  
  

Key Stakeholders

• Marketing
• Sales
• Networks
• Customer Engagement
• Openserve
• BCX