Account Manager

Brolink; Centurion; On-site; ZAR 400 000 - 600 000; Full time

Job summary

Brolink, a leading provider of insurance technology solutions in South Africa, seeks an Account Manager to join their Operations Department in Pretoria. This role involves developing and managing a portfolio of brokers to achieve sales targets and enhance client satisfaction. Candidates should have a Bachelor's degree, FAIS compliance, and at least 5 years of experience in insurance and marketing. The position requires strong communication skills, organizational abilities, and a proactive approach to managing broker relationships.

Qualifications

• Minimum 5 years in Commercial and Personal Lines insurance.
• Minimum 5 years in marketing with a strong presence in the broker community.
• Ability to manage complex projects and multitask.

Responsibilities

• Identify market opportunities and produce a Business Plan.
• Retain and grow the existing broker base to meet targets.
• Collaborate with underwriting and other departments.

Skills

Sales and marketing expertise

Communication skills

Organizational skills

Attention to detail

Teamwork

Education

Bachelor’s degree in business, marketing, or related field

Higher certificate or higher qualification

FAIS compliance

Tools

Word

Excel

Outlook

PowerPoint

Job description

CAREER OPPORTUNITY

An exciting opportunity exists for an Account Manager in Pretoria to join the Operations Department.

The AM role is to develop, grow, and manage an allocated portfolio of Brokers, to retain existing business, generate new opportunities, and grow the broker base to achieve sales volumes, Gross Written Premiums, and Loss Ratio targets. This position is based in Pretoria.

Job Description

Duties and Responsibilities (may include but not limited to):

1. Identify market opportunities and produce a Business Plan to develop and manage prospects.
2. Retain and grow the existing broker base to meet revenue and profitability targets.
3. Maintain accurate reports on sales pipelines to ensure GWP targets are achieved or exceeded.
4. Assist with and track renewals and cancellations to ensure high retention rates.
5. Develop the broker portfolio through influence and persuasion to meet targets.
6. Analyze brokers' business plans and identify future opportunities.
7. Implement underwriting measures aligned with mandates to attain loss ratio and rate targets.
8. Adhere to the Account Management revenue plan.
9. Manage portfolios and policies to meet profitability targets.
10. Enhance client satisfaction by working with brokers to understand and meet their needs.
11. Redirect service complaints appropriately to resolve issues.
12. Track productivity and maintain updated broker contact information.
13. Collaborate with underwriting and other departments to ensure compliance with standards and procedures.
14. Follow procedures for submission of ex gratia claim motivations.
15. Promote relationships with key brokers and internal teams, managing broker relationships effectively.
16. Identify cross-selling opportunities within the company divisions.
17. Assist with credit control and portfolio management actions to retain GWP.
18. Ensure compliance with all requirements and report breaches.
19. Monitor premiums under group schemes to maintain GWP levels.
20. Adhere to delegated authority and arrange system training for brokers.
21. Follow operational functions related to the contact center.

Business Accountabilities

• Analysis, governance, and risk management

Relationships

Internal: Executives, Account Managers, Underwriting and Claims Managers, Underwriters, Claims, Finance, Specialist divisions, Portfolio management teams, and other departments within Brolink.

External: Brokers, Industry Associations, Insurers.

Qualifications and Experience

Minimum Requirements:

• Higher certificate or higher qualification.
• Bachelor’s degree in business, marketing, or related field.
• FAIS compliance.
• Experience in sales, marketing, or related fields.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multitask.
• Excellent organizational skills.
• Proactive, able to work with minimal guidance, handle uncertainty.
• Proficient in Word, Excel, Outlook, PowerPoint.
• Comfortable with computer-based tasks.

Work Experience Minimum Requirements:

• Minimum 5 years in Commercial and Personal Lines insurance.
• Minimum 5 years in marketing with a strong presence in the broker community.

Technical Competencies

Minimum Requirements:

• Sales and marketing expertise.
• Knowledge of the South African insurance market.
• Understanding of statutory and legislative requirements.
• Knowledge of Brolink’s strategy and products.
• Understanding of Commercial and Personal Lines Underwriting.
• Commitment to personal development and training.
• Knowledge of local markets and industry sectors.

Travel and Other Requirements

• Extensive travel expected.
• Driving license required.

Attributes

• Analysis, attention to detail, commitment to excellence.
• Leadership, communication, planning, and organization skills.
• Teamwork, flexibility, ability to work under pressure.
• Positive attitude, entrepreneurial thinking, resilience.
• Full vaccination.

About the Company

Established in 1994, Brolink is a leading provider of insurance technology solutions in South Africa, specializing in short-term insurance systems and portfolio administration. Our mission is to connect brokers, insurers, policyholders, and partners through innovative IT and people-driven solutions. Our vision is to be the leading administrator and digital platform provider for short-term insurance.

Applicants Must Have:

• Clear ITC and criminal record.
• Excellent employment references.

Our values are Excellence, Integrity, Fairness, Innovation. Our vision is to be the leading digital platform for short-term insurance. Qualified applicants should send a CV to: [e-mail] before 27 May 2025. If not contacted within 2 weeks, consider your application unsuccessful.