Solar O&M Technician

Staff Solutions; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company is seeking a skilled Solar O&M Technician to enhance their Industrial department. This role focuses on technical support, customer service, and maintenance scheduling. Ideal candidates will have a strong technical background in solar operations and a passion for sustainability. Join a dynamic team and contribute to efficient solar installations and maintenance projects.

Qualifications

• Minimum 3 years in Solar O&M; 5 years preferred.
• Strong understanding of solar system performance monitoring.

Responsibilities

• Monitor system performance data and prepare reports.
• Respond to customer inquiries and log complaints.
• Develop maintenance project plans and timelines.

Skills

Problem-solving

Communication

Organizational Skills

Education

Trade Tested

Wireman's Licence

Job description

Reference : PE-KS-1

Our client is seeking an experienced Solar O&M Technician to join their Industrial department.

This role is suitable for a proactive individual with a strong technical background in solar operations and maintenance, aiming to contribute to efficient solar installations and maintenance projects.

Responsibilities

1. Technical Support and Product Management

• Monitor and review system performance data to identify areas for improvement.
• Prepare performance reports and recommend system upgrades or enhancements.
• Provide troubleshooting support for complex issues and escalate when necessary.
• Develop standard operating procedures (SOPs) and training materials to ensure smooth technical processes.
• Conduct market research to identify opportunities for product improvements and collaborate with R&D for product enhancements.
• Manage the lifecycle of solar products, ensuring timely updates and rollouts.

Customer Service

• Respond promptly and professionally to customer inquiries and concerns.
• Proactively follow up with clients to ensure high satisfaction levels.
• Log, track, and resolve customer complaints or service issues, implementing corrective actions as needed.
• Gather and analyze customer feedback, preparing satisfaction reports and identifying areas for improvement.

O&M Scheduling & Implementation

• Develop and coordinate detailed schedules for regular maintenance tasks.
• Oversee execution of preventive and corrective maintenance to ensure adherence to schedules.
• Ensure tools and equipment are available for maintenance tasks.
• Monitor progress and update stakeholders on task completion.

Maintenance

• Develop and manage maintenance project plans and timelines.
• Coordinate with procurement to ensure material availability.
• Prepare completion reports and ensure maintenance documentation is current.
• Implement quality assurance processes to ensure high-quality outcomes.

Qualifications

• Minimum: Trade Tested.
• Advantageous: Wireman's Licence.
• Experience: Minimum 3 years in Solar O&M; 5 years preferred in Solar O&M or related fields.
• Technical Skills: Strong understanding of solar system performance monitoring, troubleshooting, SOPs, technical processes, and customer service feedback collection.
• Knowledge of scheduling and overseeing maintenance tasks.

Behavioral Skills

• Problem-solving and independent working ability.
• Excellent communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Proactive in improvements and corrective actions.
• Strong organizational and time management skills.

Additional Information

• Work Environment: Occasional travel to customer sites; working with various equipment.
• Important Contacts: Collaborate with customers, team members, procurement, and R&D departments.

If you are a skilled Solar O&M Technician passionate about sustainability and customer service, this is a great opportunity to join a dynamic team.

Apply today and contribute to the growing solar industry!

Package & Remuneration: Monthly