General Assistant (External Applications Only)

Cashbuild; Mbombela; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Join a dynamic team as a General Assistant at a leading retail company, where you will play a pivotal role in delivering exceptional customer service and maintaining store standards. This position involves engaging with customers, managing stock, and ensuring a safe shopping environment. You will thrive in a fast-paced setting, collaborating with colleagues and effectively handling customer inquiries. If you're ready to take on challenges and contribute to a vibrant team, this is the perfect opportunity for you to grow and succeed in the retail industry.

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year of relevant experience.
• Ability to communicate in English and the dominant local language.

Responsibilities

• Ensure comprehensive customer service and assist with customer complaints.
• Manage stock loss and ensure safety compliance in-store.

Skills

Customer Service

Communication

Problem Solving

Time Management

Collaboration

Education

Grade 10 or NQF 3

Grade 12

Job description

Description of the Job: General Assistant (External Applications Only)

Responsibilities

1. Customer Service: Ensure comprehensive customer service in-store. Advise and assist customers on products and queries. Assist with and resolve customer complaints.
2. Merchandising: Stock merchandising, shelf price labeling, and housekeeping within designated areas. Ensure stock areas are merchandised safely and according to store layout plans and planograms.
3. Housekeeping: Keep the area free of obstacles, ensure stock is merchandised immediately after receipt, and maintain clear entry and exit points for customers. Complete checklists as required.
4. Safety (OHSA) Compliance: Use safety gear, ensure safety of customers and staff, and report discrepancies or damaged stock to the Store Manager.
5. Stock Management: Manage stock loss and report damaged stock.
6. Drive for Results: Achieve set targets, complete work accurately, and follow company standards and commitments.
7. Solve Problems: Identify root causes of problems, resolve or escalate issues appropriately.
8. Decision Making: Make decisions within company policies and procedures, considering consequences, and implement them accordingly.
9. Planning: Plan activities within operational and departmental policies.
10. Handle Pressure: Maintain composure under workload and time pressures.
11. Collaboration: Demonstrate courtesy and willingness to assist colleagues, customers, and suppliers. Effectively handle conflict situations.
12. Communication: Communicate courteously and effectively, sharing relevant information with stakeholders.

Requirements

• Minimum Grade 10 or NQF 3 with 1 year of relevant experience, or Grade 12 without experience.
• Ability to communicate in English and the dominant local language.
• Valid South African ID or work permit.
• Ability to perform basic calculations accurately.
• Willingness to work shifts, weekends, and public holidays.
• Ability to work under pressure.