Trade Area Manager

African Bank; Mamelodi; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading bank in Mamelodi seeks a Sales Manager to oversee sales operations, meet targets, and manage a skilled team. The role involves developing strategies for customer growth and ensuring high-quality service. Ideal candidates will have extensive management experience and relevant qualifications.

Qualifications

• 8 years management experience in branch or equivalent experience within bank or retail distribution.

Responsibilities

• Manage sales operations and meet targets.
• Ensure branches have skilled staff for customer service.
• Develop plans for customer growth and retention.

Skills

Management

Sales

Customer Service

Education

FSCA aligned qualification at NQF Level 7

Job description

Purpose of the Role: To manage the sales force within defined regional territory. Responsible for managing the sales operations, meeting targets and managing the sales team in the region. Support the bank’s drive to deliver a multi-channel distribution capability to its customers. To provide supervision to subordinates.

Role Responsibilities:

Sales Targets

• Support the bank’s drive to a more diversified customer, channel and product capability. Support and drive the implementation of branch component of the bank’s strategy
• Ensure the region meets the assigned targets in all product categories
• Develop region specific plans to ensure customer growth and retention as well as revenue growth

Manage Productivity

• Capacity Planning
• Ensure branches have adequate skilled staff of the right calibre in order to deliver on customer service and sales expectations
• Planning and Scheduling of Work/Activity
• Manage scheduling requirements within the branches in terms of contribution and targets of all products
• Plan productivity targets and deploy daily/weekly/monthly prioritised work/Activity schedules with appropriate deadline targets and input levers
• Set, monitor and review workload schedule
• Productivity Control
• Monitor and review productivity progress against deadline targets and output levers
• Quality Control
• Ensure that all productivity and in branch processes result in producing high quality deals and customer satisfaction
• Ensure that all productivity and in branch processes adhere to the company’s internal controls framework
• Branch Profitability
• Optimise branch profitability taking into account local market potential and customer needs

Manage Operational Performance

• Develop and implement operational improvements
• Ensure non value added activity that negatively impacts on the customer is reduced and eliminated in all operational processes
• Influence, Manage & embed change journeys to meet current business requirements
• Implement operational improvement processes to reduce risk,minimise costs and improve operational performance
• Develop a high performance team and step change
• Promote and uphold company performance standards, values driven culture and work ethic
• Develop and implement initiatives required to deliver step change in the following aspects of the business:
• Sales performance of new and existing products Operational risk and compliance
• Branch profitability Productivity levers Customer service Product diversification
• Operational excellence
• Right first time- Doing things right for the customer High Productivity

Manage the human resource

• Recruitment & Employment
• Ensure all recruitment and employment is carried out in accordance to company procedure and in compliance with current employment law
• Staff Training & Development
• Establish goals and objectives for self and team and implement accordingly to help support/improve job performance (experience, ability & competence)
• Be aware of and promote operational best practice and performance standards Develop and monitor performance standards
• Identify individual training needs
• Implement, monitor and review training and developmental plans
• Monitor and manage KPI’s
• Achieve the Area Targets relating to Service,Customer Growth, Sales,Staff Engagement, Learning & Development, Personal Development, Costs, Fais, Risk and Compliance
• Performance Management & Staff Appraisals
• Monitor, review and address employee under performance, maintaining appropriate records in accordance with company procedures
• Conduct and perform annual performance appraisals
• Ensure the appropriate systems and processes are in place to measure and manage staff performance and to coach and develop a high performance team
• Discipline & Grievance Procedures
• Monitor, review and address employee under performance, liaising with the HR representative and maintaining appropriate records in accordance with the company procedures as required
• Address any employee discipline or grievance issue,maintaining appropriate recordsin
• accordance with company procedures.

Customer

• Create and maintain productive relationships with internal and external clients by providing advice and assistance.
• Create understanding of the ‘real’ versus‘perceived’ need through,experience and expertise while complying with company policies, legislation and regulations.
• Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
• Build a positive image by exceeding client expectations at all times
• Treat internal and external customers fairly at all times

Minimum Education and Experience:

• FSCA aligned qualification at NQF Level 7 with RE 5 and RE 1 (Key Individual)
• 8 years management experience in branch or equivalent experience within bank or retail distribution