Income Management Officer

TN United Kingdom; Noordwes; Hybrid; GBP 30 000 - 40 000; Full time

Job summary

A leading company is seeking an Income Management Officer to join their Housing Team. This role focuses on rent collection and supporting tenants, especially those experiencing homelessness. The ideal candidate will be proactive, empathetic, and passionate about community development. You will work in a hybrid environment, delivering essential services and ensuring tenant satisfaction while managing competing priorities. The position offers a rewarding opportunity to make a positive impact in the community.

Benefits

26 days paid annual leave

High street discount scheme

Pension with life assurance

Health assistance programme

Training opportunities

Qualifications

• Experience in customer service and engaging with challenging customers.
• Ability to inspire and engage others.

Responsibilities

• Deliver effective rent income collection and recovery service.
• Ensure residents adhere to tenancy conditions regarding rent payment.
• Provide advice on financial inclusion and benefit entitlement.

Skills

Communication

Customer Service

Problem Solving

Teamwork

Technology Use

Job description

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Income Management Officer, hybrid working, North West, UK

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Client:

SAHA

Location:

Hybrid working, North West, UK, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

09439ca171cc

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

About The Role
Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?
If so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, on a 12-month fixed-term maternity cover basis, covering our North services in England.
About The Role of Income Management Officer
At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support, and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation.
This rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets, and customer satisfaction requirements.
You will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement, and that appropriate recovery action is taken where necessary to maximize rental income.

**About The Candidate**
We're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be:

• A confident, capable communicator with knowledge of a range of methods to problem solve
• Customer-focused with great customer service experience and the ability to engage with challenging customers
• Able to inspire and engage others, and enhance learning through reflection and positive risk-taking
• A natural people-person and team player
• Excited by developing and implementing savvy new ideas
• Unfazed by having several competing priorities to manage
• Able to use technology in day-to-day work

Benefits of working as an Income Management Officer
In return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes:

• 26 days paid annual leave (pro-rata) rising to 31 days, plus public holidays
• A high street discount scheme (great savings both online and in-store)
• Pension with life assurance
• Health assistance programme
• Training opportunities to aid your own personal and professional development

About The Company
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society—mainly people with complex needs and/or experiencing homelessness.
Salvation Army Homes is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all employees and volunteers to share this commitment.

Our aim is to work with individuals to build on their strengths, creating person-centred, individualised strategies and plans that transform lives, support recovery, and enable positive behaviour. To succeed, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good-quality housing services, support, and resettlement to our residents. That’s where you come in.

As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications for opportunities without concern of bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible.