Claims Administrator Team Manager

Take a step up and form part of the dynamic Claims Management Team. In these changing times, you will need to take control, stay calm and make sure that we live up to our client’s expectations!

What will make you successful in this role?

• Highly proficient in Excel and Pivot table
• Must be highly proficient in dealing with clients at all levels
• Comprehensive knowledge of legal liability and state regulations
• Thorough knowledge of claims investigation techniques
• Written and verbal communication skills
• Supervisory skills
• Self-motivated, inspire others
• Motivation and desire to excel
• Problem-solving skills and solution-oriented
• Flexibility
• Ability to multi-task and cope with pressure
• Commitment to personal and team goals
• Professionalism
• Ability to apply business rules and processes
• Good interviewing skills
• Provide technical guidance to team members

Qualifications and Experience

Minimum Experience Required

• Minimum 5 years short term insurance experience
• Minimum 3 years Claims experience
• Minimum 3 years Salvage process (Accident and Theft) experience
• Minimum 2 years Supervisory/Management experience
• Solid understanding of TIA claims system and claims procedures

Knowledge and Skills

Claims administration

Claims settlements of a complex nature

Payment approval and rejections

Operate within claims guidelines and compliance

Coach and mentor less experienced short term claims clerks

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Our commitment to transformation

MiWay is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. MiWay’s Employment Equity plan and targets will be considered as part of the selection process.

About the company

As one of the largest financial services groups in South Africa, Sanlam provides insurance, investment, financial planning & retirement advice to individuals, businesses & institutions.