Tactical Planning Analyst (Pipelining)

Capita; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Tactical Planning Analyst, um Effizienz und Effektivität in verschiedenen Abteilungen zu fördern. In dieser spannenden Rolle werden Sie die Leistung analysieren, Probleme lösen und die optimale Nutzung von FTEs sicherstellen. Sie werden eng mit verschiedenen Stakeholdern zusammenarbeiten und aktiv zur Verbesserung der Planung beitragen. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre analytischen Fähigkeiten und Ihr proaktiver Ansatz geschätzt werden. Wenn Sie eine Leidenschaft für Planung und Optimierung haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 2-3 Jahre Erfahrung im Workforce Management oder ähnlichen Planungsrollen.
• Proficiency in WFM-Systemen und Excel ist erforderlich.

Responsibilities

• Verwalten von Arbeitswarteschlangen und Treiben der operativen Leistung.
• Analysieren von Planungs- und Leistungskennzahlen zur Verbesserung der Prozesse.

Skills

WFM Systeme

Excel

Problemlösungsfähigkeiten

Analytische Fähigkeiten

Kommunikation

Teamarbeit

Education

Matric Qualification

Job description

The Resource Planning team is supported by various support roles. On small client accounts, the Resource Planner is multi-skilled, while on larger accounts, the focus is on either tactical planning or scheduling. The team's goal is to enhance efficiency and effectiveness across all departments and accounts, assisting the operational business in identifying issues, patterns, and opportunities related to performance and SLAs/KPIs.

Job Title:

Tactical Planning Analyst (Pipelining)

Job Description:

As a Tactical Planning Analyst, you will manage the delivery of efficiency and effectiveness across relevant departments and accounts, helping the business identify and resolve issues, analyze performance data, and ensure optimal FTE utilization. The role emphasizes daily issue resolution using management information and insights to drive improvements and support operational excellence.

Key Performance Areas

Responsibilities include managing work queues, driving operational performance, resolving intraday issues, monitoring shift adherence, analyzing planning and performance metrics, collaborating with stakeholders, supporting offshore teams, managing workload, providing updates, executing scheduling changes, and developing analysis to improve planning processes.

Client Services

• Participate in client workshops to provide feedback on customer journey improvements and service offerings.

Implementation of Guidance and Policy

• Ensure policies and procedures are communicated and adhered to; report safety incidents.

Capita Values

Demonstrate Capita's values through behaviors and contribute to a positive customer and colleague experience.

Professional Know-how

Minimum Requirements

• Matric qualification

Minimum Experience

• 2-3 years in Workforce Management or similar planning roles, preferably within Capita.

Key Competencies

Skills include proficiency with WFM systems and Excel, adaptability, problem-solving, numerical skills, proactive attitude, relationship-building, communication, planning, analytical skills, commercial awareness, attention to detail, independence, and teamwork.

Management/Supervisory Responsibility

No supervisory responsibilities.

Additional Information

All assessments will be conducted online, with safety measures in place at offices. Preference will be given to candidates aligned with employment equity targets. Apply via Workday, submitting your CV. Location: Cape Town, South Africa. Time: Full-time, Permanent.