Portfolio Analyst

Spane4All; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a dynamic team as a Portfolio Analyst in a forward-thinking bank, where you will engage with diverse talents and drive effective change. This role involves managing collections, assessing account risks, and ensuring compliance with legislative requirements. You will thrive in a collaborative environment, utilizing your analytical skills to enhance customer relationships and optimize recovery processes. With opportunities for networking and innovation, this position promises a challenging yet rewarding career path. If you are passionate about making a difference in the financial sector, this is the perfect opportunity for you.

Benefits

Networking opportunities

Challenging working environment

Opportunities to innovate

Qualifications

• 2-3 years experience in credit, collections, or recovery.
• Knowledge of account risk management and payment arrangements.

Responsibilities

• Manage costs and deliver exceptional service to exceed customer expectations.
• Cultivate relationships with stakeholders and comply with governance requirements.

Skills

Credit Management

Collections

Risk Management

Customer Engagement

Analytical Skills

Education

Diploma at NQF Level 6

Degree (advantageous)

Tools

Hogan

Plexis

Job description

Time left to apply : End Date : May 12, (9 days left to apply)

Job requisition id : R

Welcome to FNB, the home of the #changeables.

We design for the shapeshifters and the game changers.

As part of our talent team at FNB Personal Core Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now's the time to imagine your potential in a team where experts come together and ignite effective change.

We are looking for a Portfolio Analyst based in Randburg / Ferndale with experience in using Hogan and Plexis, who can handle collections and recovery on accounts, engage and remind customers about payments, identify early risks, converse with customers regarding defaulting accounts, make payment arrangements on consumer accounts, assess and make adjustments on accounts, and assist with ongoing credit and risk management, as well as provide collection support and administration to control exposure.

Responsibilities

1. Manage costs / expenses within approved budget to achieve cost efficiencies
2. Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
3. Cultivate and manage objective working relationships with stakeholders, including end-users, SME's, project managers and senior staff
4. Maintain expert knowledge on legislative amendments, industry best practices, and provide proactive advice to stakeholders
5. Monitor daily overdrawn printouts and undertake referrals to reduce overdrawn accounts
6. Comply with governance, legislative, and audit requirements
7. Monitor and control branch OCS queues, SAD queues to reduce activities to zero
8. Approve all facility requests within LDA and analyze requests outside LDA with recommendations
9. Manage dormant accounts to increase retention and decrease costs
10. Manage account categorization within portfolio and ensure accounts are up to date
11. Manage collection processes to increase recovery and efficiency
12. Gather and distribute relevant business information
13. Manage personal development to enhance skills and competencies

Candidate Profile

1. You will be an ideal candidate if you have 2-3 years' experience in credit, collections, or recovery
2. Experience with Hogan and Plexis (advantageous)
3. Knowledge of account risk management
4. Experience in making payment arrangements
5. Qualifications: Diploma at NQF Level 6 or Degree (advantageous) or equivalent qualifications

Additional Benefits

• Networking and collaboration opportunities
• Challenging working environment
• Opportunities to innovate

Desired Attributes

• Analytical skills
• Adaptability and curiosity
• Ability to thrive in a collaborative environment
• Conceptual and big picture thinking
• Strategic thinking

Apply now if you're interested in taking the next step.

We look forward to engaging with you!

Note : All appointments will align with FirstRand Group's Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities.

Candidates may disclose disability information voluntarily.

This information will be kept confidential unless required by law.

Note : Applications will not be accepted after the deadline.

Please submit your application before this date.