Product Support Specialist at QES

QE Services (QE Services); Durbanville; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in the agricultural industry seeks a Product Specialist to provide support for bespoke software solutions. The role involves managing help desk calls, liaising with clients, and performing software installations and upgrades. Ideal candidates will have SQL experience and a background in logistics or supply chain management. A valid driver's license and own transport are essential.

Qualifications

• At least 2 years experience scripting, administrating Microsoft SQL Express, SQL Server.
• Help Desk administration with ITIL exposure.

Responsibilities

• Support bespoke software products both onsite and remotely.
• Daily operations and administration of SQL environments.
• Liaise with customers and stakeholders to resolve issues.

Skills

SQL

ITIL

Help Desk Support

Education

Grade 12 / Matric

Graduate in Logistics and/or Supply Chain Management or Industrial Engineering

Job description

My client based in Cape Town (North) is currently sourcing for a Product Specialist to join them on a permanent basis

Agricultural Industry / Onsite / Cape Town / Drivers License / Own Transport / Fully Bilingual

The role:

We have an exciting opportunity for a Product Specialist. This role is a support role that services clients in the agriculture industry reporting to the IT & Support Manager.

The Product Specialist supports bespoke software solutions both onsite & remotely and liaises with other internal stakeholders / departments as needed to solve any issues that may arise. The ideal candidate display resilience in under pressure, be an advocate for customer success and already have mastered how to manage, operate and drive help desk calls (both assigned to them, and created by them).

What will you be doing:

• Support bespoke software products (remote first / onsite when needed)
• Daily operations, administration of SQL rich environments (managing, administrating, scripting)
• Liaise with customers externally and stakeholders internally
• Own any assigned calls from start to finish - this involved inter-departmental liaising, following escalation process as governed by policy
• Help Desk administration - update all calls assigned to this vacancy daily to ensure clients are served timeously, effectively and without complaints
• Logging-, updating-, chasing-, escalating calls daily, within acceptable time frames
• ADHOC software testing before pushing updates to clients
• Supporting new products, product upgrades, product releases (includes deployment of)
• Product installations and upgrades
• Training clients as required on various software products

Technical skills:

• At least 2-year experience scripting, administrating Microsoft SQL Express, SQL Server, SQL (required)
• Help Desk administration (call logging, working calls, driving calls to closure, understanding of call/ticket life cycle, ITIL exposure) - (required)
• Proficiency in Microsoft Office applications (required)
• Valid driver's license and own reliable transport a must as this role may on occasion require travel (for training and implementations)
• A company vehicle will be provided when available (first choice)
• Fruit industry experience (massively beneficial - same with meat industry as parallels exist between application sets)
• Hand held / Mobile scanner experience (software such as APK installations / understanding of hardware) beneficial
• Graduate in either Logistics and/or Supply Chain Management or Industrial Engineering
• If you meet these requirements and would like to apply, please mail your cv to [Email Address Removed]

Desired Skills:

• SQL
• ITIL
• Help Desk Support

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Grade 12 / Matric