Store Manager

Cash Crusaders; Newcastle; On-site; ZAR 250 000 - 400 000; Full time

Job summary

A leading retail company seeks a Store Manager to maximize income streams, enhance customer service, and manage employee performance. The role involves implementing merchandising and marketing strategies to attract and retain customers. Ideal candidates will have strong leadership skills and a proven track record in retail management.

Qualifications

• Experience in retail management.
• Strong leadership and training skills.
• Ability to implement marketing initiatives.

Responsibilities

• Maximize income streams and ensure effective merchandising.
• Facilitate employee training and development.
• Ensure customer satisfaction and service excellence.

Skills

Customer Service

Inventory Management

People Management

Sales Maximization

Job description

Job Responsibilities

1. Maximise income streams for the store (Add-ons, GP, etc.)
2. Ensure effective implementation of merchandising standards
3. Ensure effective implementation of marketing initiatives
4. Attraction and retention of customer base

Inventory Management

• Ensure store sales objectives are met
• Maximise income streams for the store (Add-ons, GP, etc.)

Customer Service

• Ensure customer expectations are exceeded
• Review mystery shopper reports
• Ensure immediate acknowledgment and timely resolution of product and retail/buy shop related complaints
• Reinforce a culture of service-minded staff to ensure customer satisfaction

People Management

• Facilitate the training and development of employees to ensure correct competency
• Implement succession planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction

Administration

• Ensure implementation and adherence to all relevant company policies, procedures, system requirements, and standing instructions