Chief Operations Officer Property

Ability Executive Recruitment; Johannesburg; On-site; ZAR 80 000 - 150 000; Full time

Job summary

An established industry player is seeking a Chief Operations Officer to spearhead property operations, focusing on enhancing customer experience and operational efficiency. This role involves leading a high-performance team, managing budgets, and implementing digital solutions to improve processes. The ideal candidate will possess extensive experience in property management, a strong financial background, and a commitment to fostering a culture of accountability and performance. Join a forward-thinking organization where your leadership will drive significant improvements and contribute to the company's success in the competitive property market.

Qualifications

• 10+ years in property management with a minimum of 5 years in a managerial role.
• Strong financial acumen with budgeting and operational cost management experience.

Responsibilities

• Lead and improve property operations focusing on efficiency and profitability.
• Enhance tenant satisfaction and drive customer retention strategies.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Microsoft Outlook

Analysis Skills

Warehouse Management System

Operations Management

Kaizen

Leadership Experience

Supervising Experience

Retail Management

Education

Relevant tertiary qualifications

Financial degree

Job description

We are looking for a Chief Operations Officer to lead and improve Property operations overseeing key areas like customer journey facilities property management HR and finance. Focus on operational efficiency process improvements digitalisation and ensuring profitability accountability and customer satisfaction.

DUTIES

• Manage and hold leadership team accountable and ensure they are performing well on KPIs.
• Support the CEO in all areas.
• Customer Experience : Enhance tenant satisfaction and drive processes and strategy for customer retention.
• Oversea leasing and marketing department.
• Maximising revenue potential across all revenue areas. As necessary review strategies to improve marketing and leasing results.
• Improve administrative processes bringing digitalisation efficiencies and data / analytics. Goal is to achieve 98 100 occupancy levels.
• Credit Control : Ensure timely and full collections improve processes systems bringing digitalisation data analytics and reporting. Collections goal is 99 100.
• Facilities & Property Management : Oversee reactive maintenance cleaning security safety and compliance infrastructure maintenance and improvements (such as boreholes / access control / CCTV / lifts / heat pumps / boilers / metering / generators / internet solutions .
• Oversee flat refurbishment program and other construction projects.
• Drive and ensure quality workmanship is delivered in all areas.
• Long term proactive maintenance planning and implementation.
• Digitalising of processes and implementation of systems with emphasis on data analytics reporting and efficiencies.
• Finance & Procurement : Collaborate with the FM / CFO to initially create and then manage operations budgets costs financial performance.
• Annual negotiation with existing and comparison with other suppliers (from hardware materials to contract service providers).
• Review cost efficiencies in company processes.
• HR : Bring and maintain a strong culture of accountability for results and taking ownership. Foster company culture drive performance against KPIs and ensure employee development and retention.
• IT : Manage IT infrastructure in head office as well as in rental properties ensuring systems are effective secure and cost efficient.
• Leadership : Provide leadership to HODs and where necessary to their subordinates. Build a highperformance leadership team promote collaboration.
• Utilities : Introduce strategies to manage operational challenges brought on to improve customer experience while keeping cost of utilities as low as possible.
• Policies Processes and Systems review and implement new where necessary.
• Insurance / Bankers / Shareholders review operational requirements and oversee company compliance.
• Key role player in making the company an industry leader

Requirements

• Excellent in managing people and HODs and extracting value and deliverables from them
• 10 years in property with at least 5 years in managerial role.
• Financial acumen with experience in budgeting and operational cost management.
• Financial degree a bonus. Strong sense of the value for money principle i.e. pursuing Economy (careful management of available resources) Efficiency (delivering the best level ofservicefor less) and Effectiveness (delivering the right service)
• Ability to handle multiple priorities and solve complex problems in a fastpaced environment.
• Relevant tertiary qualifications and experience essential.

Required Experience :

Chief

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Create a job alert for this search