Account Manager

Account Managers create long-term, trusting relationships with our customers and play an important role in retaining existing clients and key customers, as well as achieving assigned sales targets. The Account Manager's role is to oversee a portfolio of assigned customers and ensure their needs are met timeously, develop new business from existing clients, manage expectations, and actively seek new sales opportunities. Account Managers find solutions to client issues and maintain a positive relationship between both parties for future business ventures.

Main responsibilities:

1. Establish and maintain a professional relationship with clients.
2. Coordinate with various teams to ensure customer expectations are met.
3. Help develop initiatives to increase customer satisfaction and retention.
4. Actively pursue new clients promoting EM's products.
5. Assist all teams to meet financial targets and growth objectives.
6. Upsell services and solutions.
7. Communicate with clients to understand their needs and explain product value.
8. Build relationships with clients based on trust and respect.
9. Maintain updated knowledge of company products and services.
10. Resolve complaints and prevent additional issues by improving processes, assisting with critical issues and escalations.
11. Act as a client advocate with a focus on improving the buyer experience.
12. Offer solution-based proposals to clients, taking their requirements and developing a basket of products to ensure a successful completion of projects.
13. Attend to enquiries.
14. Maintain the company's CRM program, ensuring all meetings are uploaded promptly and customer records are maintained.
15. Address basic technical queries.

Minimum requirements:

1. A proven sales record of at least 5 years with customer loyalty and retention in a related industry.
2. Exceptional verbal and written communication skills.
3. Willingness to offer above accepted service levels to ensure client satisfaction.
4. Adaptability and strong problem-solving skills.
5. Deep understanding of consumer behaviors and industry trends.
6. Own car and a valid driver's license.

Beneficial requirements:

1. An electrical or related degree/diploma/education/experience.
2. Business background or education.
3. Formal presentation skills.
4. Experience working with both direct and indirect customers.