Contract / Key Account Manager

Thorburn Security Solutions (Pty) Ltd; Gauteng; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading security solutions provider is seeking a Contract / Key Account Manager to oversee prestigious guarding contracts nationally. The ideal candidate will manage stakeholder relationships, ensure service delivery, and drive commercial performance. This role requires strong organizational skills, commercial acumen, and experience in security management.

Qualifications

• Proven experience managing complex guarding contracts.
• Strong stakeholder management and coordination skills.
• Commercial acumen with ability to influence financial outcomes.

Responsibilities

• Act as the central point of contact between client and service teams.
• Oversee service delivery across multiple sites.
• Monitor financial performance focusing on cost control and efficiency.

Skills

Stakeholder Management

Communication

Organizational Skills

Analytical Thinking

Problem Solving

Education

Matric / Grade 12

PSIRA Grade A

Security Management tertiary qualification

Tools

CCTV

Job description

Thorburn Security is a forward-thinking company committed to innovation and excellence.

Our team is dedicated to creating a dynamic and inclusive work environment where every member can thrive.

We believe in fostering growth, encouraging creativity, and providing opportunities for professional development.

Role Overview

The Contract / Key Account Manager role requires an individual with strong business and operational acumen to manage one of our prestigious guarding contracts on a national level.

If you are passionate about delivering exceptional service and driving commercial success, this role is for you!

About Tsebo Solutions Group

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk, and complexities together with increased quality, efficiency, and productivity.

We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more.

Developing our people—the heart of Tsebo—is foundational to our purpose.

The result is a knowledgeable workforce attuned to our clients' needs.

DOWNLOAD OUR ONE-PAGER to learn more about us.

Duties & Responsibilities

Contract and Stakeholder Management

Act as the central point of contact between client representatives, TSS representatives, and service delivery teams.

Ensure all stakeholders are aligned and contractual obligations are understood and met.

Manage service level agreements (SLAs), timelines, and scope, ensuring performance standards are maintained.

Delivery Oversight and Coordination

Oversee service delivery across the contract at multiple sites.

Coordinate activities to ensure seamless end-to-end service delivery.

Monitor KPIs, identify risks, and implement mitigation strategies with operational teams.

Commercial Performance and Profitability

Monitor financial performance focusing on cost control, efficiency, and ROI.

Identify opportunities for operational improvements and cost savings.

Ensure accurate billing, procurement, and profitability tracking.

Reporting and Communication

Provide regular updates to stakeholders on progress, issues, and outcomes.

Maintain project documentation, timelines, and logs.

Conduct meetings and reviews with internal and client teams.

Skills and Competencies

Minimum Requirements :

Proven experience managing complex guarding contracts.

Strong stakeholder management and coordination skills.

Commercial acumen with ability to influence financial outcomes.

Excellent communication skills, verbal and written.

Advantageous :

Experience with national guarding contracts.

Experience managing multi-site guarding environments.

Background working with cross-functional teams.

Results-oriented with focus on outcomes and value.

Strong organizational and planning skills.

Leadership and decision-making abilities.

Analytical and problem-solving mindset.

Flexible and adaptable in a fast-paced environment.

Qualifications

Matric / Grade 12

PSIRA Grade A

Security Management tertiary qualification (advantageous)

Proven experience as a security manager

Experience with relevant technology (e.g., CCTV)

Reporting and emergency response planning experience