Business Line Manager (Specialised Industrial Services)

Ann Swann Personnel; Johannesburg; On-site; ZAR 80 000 - 120 000; Full time

Job summary

An established industry player is seeking a dynamic Business Line Manager to lead their service division across Sub-Saharan Africa. This role involves strategic oversight of service operations, driving growth, and enhancing customer relationships. With a focus on operational excellence, you will mentor a multi-location team and take ownership of profit and loss performance. Join a respected global brand that offers a competitive package, autonomy, and the opportunity to make a significant impact in a thriving market. If you have a strong leadership background in the industrial sector, this role is perfect for you.

Benefits

Medical Aid contribution

Pension Fund contribution

Pro-rated benefits

Qualifications

• 8-10 years in service or operational leadership roles.
• Minimum 5 years in senior management with regional oversight.

Responsibilities

• Develop and execute service growth strategies across Sub-Saharan Africa.
• Manage operational performance and team productivity.

Skills

Leadership

Customer Relationship Management

Stakeholder Engagement

Operational Strategy Development

SAP or ERP Systems

Education

Degree in Engineering

Degree in Business

MBA

Tools

SAP

ERP Systems

Job description

Our client is a global industrial organization operating across engineering, manufacturing, and after-sales services. Their reputation for high-quality equipment and technical expertise has positioned them as a trusted provider across sectors like automotive, manufacturing, and industrial production. The business is undergoing a period of regional growth, creating a need for strong leadership in their service operations.

Role Overview

As the Business Line Manager, you will take full responsibility for the performance, development, and profitability of the service division. You’ll lead a team spread across the region, drive commercial and operational strategies, and build strong relationships with customers and internal stakeholders. This is a hands-on leadership role with strategic visibility.

Key Responsibilities

1. Develop and execute service growth strategies across Sub-Saharan Africa.
2. Oversee the full portfolio: field service, upgrades, maintenance contracts, and remote support.
3. Manage operational performance, team productivity, and service quality metrics.
4. Lead, mentor, and support a multi-location service team.
5. Take full ownership of the division's profit and loss performance.
6. Collaborate with internal departments including sales, logistics, and technical support.
7. Engage directly with clients to ensure satisfaction, retention, and long-term partnerships.
8. Implement process improvements and identify new service revenue opportunities.

Requirements

1. Degree in Engineering, Business, or a related field (MBA advantageous).
2. 8-10 years of experience in a service or operational leadership role within an industrial, technical, or manufacturing environment.
3. Minimum 5 years in a senior management role with regional team oversight.
4. Strong customer relationship and stakeholder engagement skills.
5. Experience with SAP or other ERP systems.
6. Willingness to travel across Southern and Sub-Saharan Africa.

What’s in it for you?

Join a stable, respected global brand with reach across the continent.

Competitive package including:

• Medical Aid contribution
• Pension Fund contribution
• Pro-rated benefits

Full ownership of a key business area with measurable impact.

Autonomy and support to build a successful regional service operation.

Create a job alert for this search

Service Manager • Johannesburg, Gauteng, South Africa