O365 and Mimecast Engineer

Alinta Tech Solutions; Centurion; On-site; ZAR 40 000 - 80 000; Full time

Job summary

An established industry player is seeking a skilled O365 Engineer to enhance their Digital Collaboration Services team. In this role, you will oversee the administration of Office 365 and Mimecast technologies, ensuring optimal performance and security for corporate business systems. You will engage with various teams to implement best practices while supporting the migration of legacy systems to the Microsoft cloud. This position offers the opportunity to work in a dynamic environment where innovation is encouraged, and your contributions will directly impact the efficiency of digital workplace operations. If you are passionate about technology and thrive in a collaborative atmosphere, this role is perfect for you.

Qualifications

• 4+ years experience with Microsoft Exchange and O365 administration.
• MS-900 Certification and ITIL exposure are advantageous.

Responsibilities

• Support O365, Email Security, and Mimecast technologies.
• Collaborate with teams to ensure email security best practices.

Skills

Microsoft Exchange

Mimecast

Microsoft Office 365

PowerShell scripting

ITIL practices

Problem-solving

Collaboration

Digital workplace technologies

Education

Matric

IT Certificate

Diploma or Degree in IT

Tools

Azure

M365

Email Security Products

Job description

SUMMARY : POSITION INFO :

Role Purpose

We are seeking an O365 Engineer to join our Digital Collaboration Services team within the Digital Workplace Operations Services division. This division supports all technologies related to corporate business systems, end-user computing, email, and other key systems used by our internal employees and contractors globally. The Digital Collaboration Services team oversees O365 and Mimecast (including other email security measures), ensuring up-time, storage, and usage reports across the organization. As an engineer in this area, you will support O365, Email Security, and Mimecast Technology, leading the delivery of high-quality solutions on a tight timeline while adhering to best practices and management protocols.

Requirements

• Matric, plus relevant IT certificate
• Diploma or Degree in Information Technology or a similar field is advantageous
• Minimum of 4 years' experience with Microsoft Exchange, Mimecast, and Microsoft Office 365 applications administration or other email security products
• 5 years’ experience in a similar role
• MS-900 Certification
• ITIL exposure or accreditation

Duties & Responsibilities

Support O365, Email Security, Mimecast, and the M365 environment, including on-premises versions of Exchange where needed

Maintain the information security and governance of O365, Email Security, Mimecast, and the M365 environment

Support the vision, strategy, and roadmap for the Office 365 product suite

Support the Office 365 suite of applications and stay abreast of product evolution

Understand both the engineering and business side of Office 365 and represent the end-user’s needs

Collaborate with other teams to ensure email security best practices are followed

Proactively monitor and analyze email traffic for security threats

Investigate and respond to email security incidents

Provide a secure environment by implementing controls to manage and mitigate risks

Support data and application migration from legacy systems to Microsoft cloud

Work within standard ITIL service management processes of Changes, Incidents, Service Requests, and Problems, and utilize appropriate change and release procedures to ensure smooth operation of business services

Provide general application support to all functional areas and business units

Keep up to date with changing technologies and the benefits they may offer

Promote ongoing innovation and enhance offerings

Provide training as required

Governance and Key Relationships

Build influential relationships with various business units across the organization

Experience

Extensive experience in technical advisory and implementation regarding O365 and other M365 tools

Extensive knowledge of Email Security and associated products (e.g., Mimecast, DMARC analyzer)

PowerShell scripting to configure Azure and M365

Good knowledge of current trends and practices in digital and information technology

Strong hands-on experience implementing and supporting digital workplace technologies

Experience building technology roadmaps

Strong understanding of digital workplace technologies (hardware, software services, and SaaS tools)

Strong understanding of adjacent technologies (identity, security, endpoint management, vulnerability management, asset management, IT service management, analytics, etc.)

Excellent working knowledge of IT general practices and methods with in-depth technical knowledge covering Active Directory, Desktop Engineering, Identity and Access Management, Device Management, Endpoint Security, and other related skills

Proven ability to work in a fast-paced and matrixed environment

Ability to meet changing deadlines and priorities on large-scale global projects

Competencies

Solution-oriented

Cognitive and problem-resolution abilities to follow complex and unique processes and adapt to change rapidly

Excellent organizational skills and problem-solving abilities within a digital environment

Self-motivated, able to work independently, prioritize workload, multi-task, meet deadlines, and handle pressure

Collaborative team player across geolocations

Ability to build strong, skilled teams and implement agile principles

Passionate about continuously learning new technologies

Aligns with Group IT Operations culture, values, and vision

Capable of working in a demanding environment and handling stress positively while maintaining confidentiality

Communications

Excellent communication skills (written and verbal) and ability to effectively communicate with stakeholders from various backgrounds and technological experience levels

Change Management

Ability to effectively guide and sustain people, process, and technology change in a dynamic and complex operating environment

Willingness to embrace big ideas and dive into details when necessary

Digital dexterity to learn and utilize digital workplace technologies to catalyze new ways of work

Ability to explain how digital workplace technology can improve employee experience and engagement

Pragmatic and detail-oriented approach

Ability to gain agreement and support for ideas and initiatives

Business-results orientation to understand business needs and work to anticipate, identify, and meet end-user needs