Product Specialist - Communication & Environmental

Schauenburg Systems; Kempton Park; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing safety and productivity in the mining sector. This role involves providing specialized technical support for communication and electronic technologies, ensuring efficient operations. You'll work closely with legacy products, assist in product trials, and engage in customer presentations, all while adhering to the highest safety standards. The ideal candidate will have a strong background in electronics and communications, excellent problem-solving skills, and the ability to thrive under pressure. If you're a self-starter with a passion for innovation, this opportunity is perfect for you.

Qualifications

• 4-6 years of experience in electronics and communications.
• Valid driver's license and own vehicle required.
• Mine experience is a must.

Responsibilities

• Provide technical support for electronic products and systems.
• Assist with product trials and customer presentations.
• Coordinate testing and quality checks of products.

Skills

Electronics (hardware and software)

Communications (hardware, networks and software)

Good computer skills (Microsoft package)

English grammar (speaking and writing)

Electrical competencies

Software competencies

Education

N4 qualification

Trade qualification in electronic/electrical

Tools

MS Office

MS Teams

Job description

Job Purpose

Technical specialized support on products. Providing comprehensive technical services for the efficient and safe operation of communication and electronic technology for health, safety and productivity in the mining sector.

Minimum Requirements

• N4 with 4 to 6 years- experience in electronics (hardware and software) and communications (hardware, networks and software) OR Trade qualification in electronic / electrical
• 4 - 6 years-experience
• Knowledge of company products.
• Good computer skills (Microsoft package).
• Valid driver’s license.
• Mine Experience - MUST
• Own Vehicle.
  
  

Schauenburg Systems is dedicated to providing equal employment opportunities. We strongly encourage EE candidates and individuals with disabilities to submit their applications.

Responsibilities

Product

• Existing/Legacy products config management to latest spec
• Quality req. – NCR’s, ECR, TB, WI, - Coordinating of these.
• Coordinate or assist with testing of FW – Coordinating of this.
• Coordinate and assist with testing of Hardware.
• Assists with technical training where required.
• Carrying out ad-hoc audits on area product support.
• Where requested, assist with technical matters for support and projects.
• Review, update, create product manuals as required.
• Assist with product trials.
• Coordinate or assist with customer product trials/POC’s.
  
  

Product Marketing

• Assist with customer presentations where required.
• Assist sales force with product training and/or customer interface meetings where required.
• Sound understanding of product solutions and roadmap of product evolution by understanding exactly why and how the solution is solving the client problem.
• Provide insight on market intelligence – Competitor solutions and Customer typical needs per sector.
• Assist with product launch activities – Product demonstration, trial, POC, presentation, creating launch advertising content.
  
  

Administration

• Schedule daily time to answer or create necessary e-mails
• Create time for document reviews.
• Create time for typical HR related weekly’s – Prompt petrol claims, leave expenses etc.
• Prompt liaising with customers through emails or phone calls where required.
  
  

Technical

• Installation, repairing, calibration, certification and technical support of electronic products and systems to the highest technical and safety standards on the specified mine/s.
• Set up and tests units to meet specified requirements.
• Quality checks all work as per company quality policy.
• Troubleshoot problems to determine root cause of issue and recommend a corrective action.
• Responsible for the troubleshooting equipment sent from sites of the electronic equipment and software, according to company standards and follow through until product has returned to site.
• Reporting and recording further maintenance requirements.
• New Projects.
• Operate hand tools and small power tools and understand their use and function.
• Housekeeping.
• Any other reasonable duties given to you by your direct supervisor / Manager.
  
  

Support

• Liaise with other technical employees, and customers on the site to support in ensuring quality and safety of work and that contractual obligations are met.
• Keep supervisor updated of all unresolved and/or potential problems that would negatively affect the customer or our company.
• Feedback on a regular basis to product manager and BU Manager.
• Provides support to the Technician and Supervisor on assignments and works in other departments and/or miscellaneous assignments as instructed.
• Developing of customer relations.
• Completion of required documentation, reports and paperwork for the mine, customers and technical coordinators / Supervisors.
  
  

Health and Safety

• Always adhere to all customer safety regulations.
• Adhere to specific risk assessment before commencing daily tasks.
• Ensure medical and inductions are valid.
  
  

Personal Attributes

Skills

• English grammar (Both speaking and writing)
• Electrical competencies
• Software competencies
• Computer skills (administrative)
  
  

Knowledge

• Electrical
• Electronics
• Mechanical
• Mine exposure on Environmental monitoring or I.T is advantageous.
• MS Office, MS Teams
• Computer Technology
  
  

Attributes

• Self-starter
• Good time management
• Diligent
• Able to adapt to rapid changes
• Able to handle pressure
• Good admin skills
• Very good communication skills
• Result driven
• Team player
  
  

All applicants who meet the minimum requirements and wish to apply should do so on or before 07th of May at 12:00

Please note our shortlisting period is one-two weeks If you don't hear anything from us, consider your application unsuccessful