German Speaking Coordinator (Information Technology)

Black Pen Recruitment; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology provider is seeking a Resource Scheduler to join their new team in Cape Town. The role involves scheduling IT consultants and project managers, ensuring high standards of customer service, and requires fluency in English and German. This hybrid position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Fluency in English and German required.
• Proven experience in delivering high standards of customer service.
• Strong administrative skills and attention to data accuracy.

Responsibilities

• Gather information through relevant business systems and tools.
• Provide support and advice to customers to resolve queries satisfactorily.
• Schedule services and organize resources to meet SLAs.

Skills

Fluency in English

Fluency in German

Customer service

Administrative skills

Attention to data accuracy

Interpersonal skills

Tools

Microsoft Applications

Ticketing tools

Job description

Our client is a leading independent technology and services provider, trusted by large corporate and public sector organisations. They are a responsible business that believes in winning together for people and our planet. Our client helps our customers to Source, Transform, and Manage their technology infrastructure to deliver digital transformation, enabling people and their businesses. The client is a public company quoted on the London FTSE and employs over 20,000 people worldwide.

Role overview

Our client is establishing a new team within the Group Delivery Back Office in South Africa to assist with scheduling various resources, such as IT Consultants, Project Managers, and Engineers for their customers.

Job Details

• Job Type: Full Time / Permanent
• Workplace: Hybrid (2 days/week in the office)
• UK/US Shift hours (Monday to Friday)
• Location: Cape Town, Bellville office
• Please submit CV in English

Requirements

• Fluency in English and German
• Good working knowledge of Microsoft Applications; experience with ticketing tools is a plus
• Ability to plan and organise own workload and coordinate others'
• Proven experience in delivering high standards of customer service
• Strong administrative skills
• Attention to data accuracy and ability to generate reports
• Excellent interpersonal skills, adaptability, and relationship-building abilities at all levels

Responsibilities

• Gather information through relevant business systems and tools
• Provide support and advice to customers to resolve queries satisfactorily
• Understand resource needs and urgency, and schedule accordingly
• Deliver excellent customer service to prevent escalations
• Schedule services and organize resources to meet SLAs
• Prioritize workload to meet deadlines and customer requirements