Customer Service Consultant - Springs

Saint Gobain Cristaleria, Sl; Gauteng; On-site; ZAR 30 000 - 50 000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Specialist to enhance customer engagement and satisfaction. This role focuses on managing the customer order lifecycle, ensuring timely and accurate service delivery. The ideal candidate will thrive in a fast-paced environment, demonstrating strong problem-solving skills and a commitment to customer-centric solutions. Join a dynamic team where your contributions will directly impact customer relationships and overall service quality. If you are passionate about delivering exceptional service and eager to grow within a collaborative environment, this position is perfect for you.

Qualifications

• 3-5 years of experience in a call centre or customer service department.
• Ability to handle repeat orders and customer interactions.

Responsibilities

• Manage customer order lifecycle and ensure successful OTI processes.
• Provide operational support for customer issues and internal challenges.

Skills

Customer Service

Problem Solving

Communication

Order Management

Attention to Detail

Education

Matric Qualification

Business Administration

Sales and Marketing

Job description

Engagement Management - Inspire customer confidence through timely, reliable, and professional communication about their order life cycle, thereby improving and maintaining On-Time-In-Full (OTIF) and Customer Service Index (CSI).

Order Management - Deliver service initiatives and manage all phases of the customer order lifecycle to ensure a successful OTI process, with attention to detail when processing customer orders.

Problem Solving - Identify the most critical aspects of a problem and guide business-focused solutions and recommendations that enhance customer value.

Customer Centricity - Meet or exceed customer expectations by delivering high-quality service promptly, demonstrating urgency and agility.

Commercial Orientation - Protect and grow customer relationships by identifying opportunities and contributing to departmental strategies as set by the Departmental Manager.

Influence - Represent the voice of the customer by proactively communicating feedback to relevant stakeholders.

Operational Functions - Provide operational support to manage customer issues related to internal challenges.

Is this job for you?

This role requires a Matric qualification and a qualification in Business Administration and / or Sales and Marketing.

The ideal candidate should have at least 3-5 years of demonstrable experience in a call centre environment or customer service department, handling repeat orders and interactions.

The environment is fast-paced, interactive, and diverse, requiring discipline, agility, and attention to detail in customer engagement and communication with internal stakeholders.

To make sure nothing is forgotten

The goal is to deliver world-class service by ensuring timely and accurate handling of OTI processes, quotations, and general inquiries, along with high-quality administrative functions to improve overall customer service.