Customer Service/E-Commerce Training Specialist

Wear The Shield; Johannesburg; Remote; ZAR 200 000 - 300 000; Full time

Job summary

An established organization is looking for a dynamic Customer Service/E-Commerce Training Specialist to develop and deliver training materials for employees. This full-time remote position offers long-term growth opportunities and the chance to shape the brand narrative across various service channels. You will train new hires, lead training sessions, and assist in creating standard operating procedures. The ideal candidate will have experience in customer service training and a strong understanding of eCommerce tools. Join a team committed to excellence and innovation in customer service training.

Benefits

Health and Dental Insurance

Paid Time-Off

Company Swag Kit

Performance Bonuses

Year-End Bonus

Qualifications

• 1-2 years of experience in Customer Service Training and BPO.
• Strong communication and coaching skills are essential.

Responsibilities

• Train newly hired agents and conduct group training sessions.
• Assist in creating SOPs and developing training curriculum.

Skills

Customer Service Training

BPO Experience

eCommerce Knowledge

Excellent Communication Skills

Coaching Skills

Attention to Detail

Tools

Gorgias

Shopify

Zendesk

Freshdesk

HubSpot

Monday.com

Canva

Trainual App

Loom

Job description

We are seeking a Customer Service/E-Commerce Training Specialist to develop and deliver technical, procedural, and soft-skills training materials for our employees. This is a full-time, remote role offering long-term growth within an established organization. Call center training experience is desired but not required.

Why This Role?

1. Shape our brand narrative across diverse service channels.
2. Your ideas matter; share solutions to elevate our business.

What You'll Do:

1. Train newly hired agents.
2. Conduct 1:1 and group training for new hires.
3. Lead Zoom training sessions on Customer Service best practices.
4. Assist with creating SOPs and developing training curriculum.

What We Seek:

1. 1-2 years of Customer Service Training experience.
2. 3-5 years of BPO experience in the Customer Service Industry.
3. 1-2 years of Virtual Assistant experience (preferred).
4. Experience with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
5. Knowledge and experience in eCommerce.
6. Familiarity with HubSpot, Monday.com, and other CRM tools.
7. Experience with Canva, Trainual App, and Loom (preferred but not required).
8. Excellent communication skills, both written and verbal.
9. Exceptional coaching, planning, and organizing skills.
10. Strong attention to detail.

Technical Requirements:

1. Must have a personal PC or laptop with at least an Intel i5, AMD Ryzen 5, or equivalent processor.
2. DSL, Cable, or Fiber internet connection required.
3. LAN connection required (minimum 20 mbps).

Compensation:

1. $5/hour + performance bonuses.
2. Health and dental insurance.
3. Paid time-off.
4. Company swag kit.
5. Performance and recognition incentives.
6. Year-end bonus.

Ready to join the journey? We’re committed to building a team of experienced professionals. If your background aligns with this role, we want to hear from you!