General Repairs Technician

Rectron South Africa; Gauteng; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading company in Gauteng is seeking a skilled technician to repair faulty stock efficiently. The role involves meeting vendor KPIs, ensuring customer satisfaction, and maintaining high standards in all repairs. Ideal candidates will have strong technical skills and a proven track record in a workshop environment.

Qualifications

• 3-5 years repairing experience within a workshop environment.

Responsibilities

• Repair / quote faulty products accurately and promptly.
• Ensure effective customer communication.
• Meet all vendor KPIs & SLA requirements.

Skills

Attention to detail

Problem solving skills

Strong technical background

Ability to work under pressure

Effective diagnosis of failures

Education

Matric

Relevant technical certification

Job description

The main purpose of this job is to ensure that returned faulty stock is repaired efficiently and effectively to meet SLA requirements set by the vendor and Rectron, ultimately ensuring customer satisfaction.

Outputs and Responsibilities

1. Repair / quote faulty products or equipment accurately and promptly.
2. Inform the customer of any additional costs or requirements needed to fully repair the unit, including recommendations for add-on products.
3. Meet all vendor KPIs & SLA requirements daily.
4. Ensure effective customer communication.
5. Execute Rectron standards of excellence in all work completed.
6. Escalate problematic issues to the Supervisor.
7. Perform other duties as specified by your line manager.
8. Maintain general admin and housekeeping standards.

Education / Qualification

• Matric
• Relevant technical certification and/or training (mobile & electronic)
• 3-5 years repairing experience within a workshop environment

Skills and Competencies

• Strong technical background
• Attention to detail
• Problem solving skills
• Understanding of complex technical problems
• Ability to work according to a timeline and schedule
• Ability to work under pressure
• Self-disciplined individual
• Effective diagnosis of failures to ensure low return rates

Accountabilities

• Adhere to high standards at Rectron
• Complete all jobs within the given time frame
• Communicate problems to management
• Ensure proper parts are ordered to minimize financial costs and risks
• Achieve high ratings in client services
• Complete all allocated training