First Line Helpdesk Engineer

Uptime Solutions; Gauteng; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading company in IT Services is seeking a 1st Line Helpdesk Engineer to provide exceptional support to MSP clients. You will troubleshoot various IT issues and work closely with your team to ensure customer satisfaction. This full-time role requires strong analytical and communication skills, with shifts supporting a US client.

Qualifications

• Experience in MSP support or IT Helpdesk / remote support.

Responsibilities

• Providing 1st line IT support to MSP client base.
• Troubleshooting issues related to Windows 10 and Office.
• Escalating complex issues to senior engineers.

Skills

Analytical Skills

Communication Skills

Education

Experience in MSP support

Tools

Windows 10

Microsoft Office

Windows Server

Job description

Join to apply for the First Line Helpdesk Engineer role at Uptime Solutions.

What's this role about?

As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners.

Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.

Remote role supporting a US client (Eastern timezone).

Shifts include: Friday to Monday, 4pm to 3am SAST; or Monday to Friday, 3pm to 12am SAST.

Responsibilities include:

• Providing 1st line IT support to MSP client base.
• Troubleshooting issues related to Windows 10, Office, Microsoft Office, printers, scanners, and customer applications.
• Knowledge of Windows Server and network troubleshooting.
• Escalating complex issues to senior engineers.
• Delivering support in a friendly, positive manner with excellent communication skills.

Qualifications:

• Experience in MSP support or IT Helpdesk / remote support.

Additional Information:

• Full-time employment in the IT Services and Consulting industry.