Branch Manager

Fempower; Mbombela; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading company in the recruitment industry seeks a seasoned manager with extensive experience in recruitment sales and operations management. The successful candidate will oversee branch operations, manage client relationships, and drive business development efforts. Key responsibilities include strategic planning, ensuring compliance, and leading a high-performance team. The role requires strong analytical and communication skills, along with a deep understanding of Labour Relations and the TES industry.

Qualifications

• Minimum 10 years’ experience in recruitment sales.
• At least 6 years’ experience in a management role.
• Good knowledge of Labour Relations Act and TES industry.

Responsibilities

• Manage branch candidates, clients, and employees.
• Drive business development and marketing efforts.
• Ensure effective site operations and customer service.

Skills

Computer Literacy

Communication

Analytical

Solutions Driven

Education

Matric

Diploma or Equivalent Qualification

Job description

Job Description

This position requires a candidate who is computer literate (MS Office) and meets the following requirements:

• Matric
• Diploma / equivalent qualification or relevant industry experience
• Minimum 10 years’ experience and a proven successful track record in recruitment sales, including Perm and Temporary Employment Services (TES), both White and Blue-Collar
• At least 6 years’ experience in a management role responsible for running a profitable business / budget management
• Previous experience in Industrial Relations (IR) and good knowledge of IR Procedures
• Experience in managing complete Executive Search assignments from presentation to delivery
• Proven success in high volume sales solutions and account management in TES and Perm sectors
• Experience in branch / operations management and new business development
• Good knowledge of the Labour Relations Act (LRA), BCEA, Bargaining Councils, Sectoral Determinations, and the TES industry
• Financial acumen and excellent communication skills (both written and verbal)
• Valid driver’s license and own reliable vehicle

Key Duties and Responsibilities

1. Facilitate strategic sales and operational planning and execution
2. Manage branch candidates, clients, and employees
3. Ensure effective site operations and customer service
4. Present at board level to secure contracts and SLAs
5. Monitor and evaluate strategic planning, focusing on gross profit and performance
6. Oversee operational efficiencies and service delivery
7. Develop existing client relationships and services
8. Manage end-to-end delivery processes, ensuring they are well defined and standardized
9. Maintain effective client site operations
10. Network and collaborate with stakeholders
11. Manage and achieve branch budgets and profits
12. Lead a high-performance team with clear KPIs aligned with strategic objectives
13. Drive business development and marketing efforts
14. Ensure quality assurance and compliance
15. Manage administration, finance, and reporting
16. Research clients prior to sourcing skills and build a strong skills database
17. Advertise jobs and source candidates, conducting competency-based interviews
18. Verify candidate information and conduct necessary background checks
19. Maintain organized filing systems and ensure process compliance
20. Generate sales leads and coordinate interviews as per client requests

Character Traits

• Ambitious
• Analytical
• Solutions driven
• Confident
• Assertive
• Self-motivated
• Loyal and committed to the company, colleagues, and clients

Working Hours

08h00 to 17h00, Monday to Friday, with overtime as required.