Loan Originator: Mafikeng

Sheshisa Finance; Noordwes; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player is seeking a dynamic Loan Originator to join their team. This customer-facing role involves engaging with clients to assess and process loan applications, ensuring a smooth and informative experience. The ideal candidate will possess exceptional customer service and communication skills, allowing them to effectively interact with both new and returning clients. You'll be responsible for quoting loans, verifying documents, and ensuring compliance with regulations, making a significant impact on the financial well-being of your clients. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Above-average customer service and communication skills required.
• Ability to engage with clients and assess loan applications.

Responsibilities

• Engage with customers to assess and review loan applications.
• Process customer applications and confirm employment details.
• Ensure compliance with NCA & NCR Regulations.

Skills

Customer Service Skills

Communication Skills

Effective Listening

Empathy

Job description

Job Title: Loan Originator

Reporting to: Area: Mafikeng

Role: Loans Agent

The Loans Officer Role is a customer-facing and interactive role that requires the Employee to engage with customers to assess, explain, and review loan applications. This role is often the first point of contact for new and returning clients and requires someone with above-average customer service and communication skills, both in person and telephonically. The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

1. Greet each customer with a smile and welcoming attitude.
2. Be polite, friendly, and approachable at all times.
3. Exercise effective listening skills when engaging with a client.
4. Be receptive and empathetic.

Functional:

1. Quote customers on loans and repayments.
2. Capture customer details for loan applications (including OTP verifications, etc).
3. Review customer documents for veracity.
4. Upload clear copies of all required application documentation where applicable.
5. Liaise with customers to obtain any outstanding application documents.
6. Perform and review Credit Check for customers.
7. Submit pre-vetted clients to administrator for review.
8. Liaise with administrator on loan applications.
9. Update clients on status.
10. Confirm payments made and received by clients.

Compliance:

1. Ensure full compliance with NCA & NCR Regulations.
2. Ensure full compliance with POPIA.
3. Ensure all company policies are followed and upheld.
4. Ensure proper and regular reporting on activities and tasks.