Branch Delivery Sales and Service Team Leader

FNB South Africa; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic Branch Delivery Sales and Service Team Leader to inspire and guide a dedicated sales team in Johannesburg. This pivotal role involves managing performance, driving sales initiatives, and ensuring exceptional customer service aligned with the company’s values. You will foster long-term relationships with clients, analyze feedback for continuous improvement, and lead your team to exceed targets while adhering to compliance standards. If you are passionate about sales leadership and customer experience, this is an exciting opportunity to make a significant impact.

Qualifications

• Proven experience in sales management and customer service.
• Strong leadership skills with a focus on team development.

Responsibilities

• Manage and support the sales and service team to meet targets.
• Drive sales across products and ensure compliance with standards.

Skills

Sales Management

Customer Service Excellence

Team Leadership

Operational Support

Data Analysis

Education

Bachelor's Degree in Business or related field

Job description

Job title: Branch Delivery Sales and Service Team Leader

Job Location: Gauteng, Johannesburg
Deadline: May 29, 2025

Job Description

1. Manage and support the sales and service team to meet targets while adhering to compliance processes and providing exceptional customer service.
2. Provide operational support for activities and initiatives that contribute to growth and profitability.
3. Drive sales across products and campaigns to exceed targets.
4. Deliver customer experience excellence aligned with organizational values and service standards.
5. Build long-term professional relationships with customers based on trust to strengthen the brand.
6. Gather and analyze customer feedback to understand needs and improve service quality.
7. Deliver services that exceed expectations through proactive and innovative solutions.
8. Inform customers about products and services relevant to their needs.
9. Align customer service solutions with business plans, values, and standards, and communicate implementation plans for buy-in.
10. Maintain accurate product knowledge and provide relevant information to customers.
11. Resolve customer queries and complaints promptly, owning issues until resolution.
12. Use customer feedback to improve service and propose enhancement ideas.
13. Build relationships to manage expectations, share knowledge, and foster buy-in.
14. Engage in cross-functional relationships to support work activities.
15. Understand customer requirements, drive value optimization, and advise on product integration and wealth management.
16. Manage the growth of active customer accounts.
17. Ensure compliance with statutory, legislative, policy, and governance requirements.
18. Implement relevant policies and standards, staying updated on legislative and industry changes.
19. Identify and manage risks, and contribute to governance and compliance procedures.
20. Educate team members and suggest improvements.
21. Participate in risk forums as needed.
22. Provide business intelligence through accurate data analysis and trend reporting.
23. Report on service delivery against SLAs and customer targets.
24. Review work progress and identify opportunities for improvement.
25. Assess and develop skills for self and team performance.
26. Develop personal and team development plans, providing coaching and guidance.
27. Contribute to a culture of shared learning and knowledge sharing.
28. Build collaborative relationships with peers and stakeholders to enhance productivity.
29. Participate in communities of practice to improve organizational knowledge.
30. Manage team performance, including goal setting, coaching, and performance reviews.
31. Handle HR processes such as disciplinary actions, recognition, and talent management in accordance with policies.
32. Implement employment equity plans in recruitment and employee movements.
33. Ensure skills transfer and conflict resolution within the team.
34. Set motivating goals for the team and foster achievement.