Resolutions Consultant (Legal)

Badger Holdings Inc; George; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a Resolutions Consultant to manage and resolve client complaints with professionalism and efficiency. In this role, you will acknowledge complaints, manage cases, and liaise with clients, ensuring timely resolutions. Your strong communication skills and attention to detail will be crucial as you draft formal correspondence and compile closure reports. If you are studying towards a legal qualification and have a passion for client service, this opportunity could be your next career step in a supportive and dynamic environment.

Qualifications

• Studying towards an LLB or completed an undergraduate legal qualification.
• Prior experience in legal or complaint resolution is beneficial.

Responsibilities

• Manage and resolve client complaints efficiently and professionally.
• Conduct investigations and keep clients informed with updates.

Skills

Complaint Management

Client Liaison

Communication Skills

Technical Skills

Education

LLB or undergraduate legal qualification

Tools

Iris system

Case Management Software

Job description

Job title : Resolutions Consultant (Legal)

Job Location : Western Cape, George

Deadline : June 02, 2025

What You’ll Be Doing

As a Resolutions Consultant, you will play a key role in managing and resolving client complaints efficiently and professionally. Your responsibilities will include:

1. Complaint Acknowledgement: Acknowledge all complaints received internally or via email within 48 hours.
2. Case Management: Accurately capture and update complaint records on the internal register and Iris system through to final resolution.
3. Client Liaison: Conduct investigations and keep clients informed with updates every 4 days.
4. Internal Collaboration: Escalate potential overturns and collaborate with relevant departments for resolution.
5. Formal Correspondence: Draft and issue formal written responses post-resolution.
6. Closure Reporting: Compile thorough closure reports outlining the outcome and justification.
7. Timely Delivery: Strive to resolve cases within 7 days, with communication in place for any delays.

What You’ll Need To Succeed

• Educational Background: Studying towards an LLB or completed an undergraduate legal qualification.
• Experience: Prior experience in the legal or complaint resolution field is beneficial.
• Technical Skills: Strong computer literacy and case management tracking abilities.
• Communication: Excellent verbal and written communication, with high attention to detail.