Field Guide

MORE Family Collection; Limpopo; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in the safari industry seeks a qualified Field Guide to provide exceptional guest experiences on foot and by vehicle. The role involves guiding, mentoring, and assisting with the operational management of the safari department. Ideal candidates will possess FGASA qualifications and a guest-focused approach, ensuring memorable safari experiences while adhering to safety and operational standards.

Qualifications

• FGASA Nature Site Guide (NQF4) required; Trails Guide qualification advantageous.
• Previous experience as a Field Guide at a luxury safari lodge.
• Knowledge of FGASA standards and MORE Guiding culture.

Responsibilities

• Guide guests on foot and by vehicle, ensuring safety and excellent guest relations.
• Perform all Field Guide functions according to FGASA standards.
• Assist with incident handling during emergencies.

Skills

Attention to detail

Guest-focused philosophy

Effective communication

Team player

Time management

Proactive

Education

FGASA Nature Site Guide (NQF4)

Trails Guide qualification

First Aid Level 1

Driver’s License

Rifle Proficiency

Job description

A Feld Guide is required to guide guests, on foot and by vehicle, providing a holistic safari experience, and actively assist the Safari Management with the administrative operation of departments and mentorship/leadership of the field guides.

KEY FOCUS AREAS

1. Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family, and kids’ safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles, and assets.
2. Perform all Field Guide functions according to FGASA standards and the MORE Guiding culture, including guest orientations, guided game drives, interpretive bush walks, tracking, spoor identification, ecological lectures, and bush events.
3. Be available for all game drives, backup drives, and stand-by duties as directed.
4. Practice proficient and safe weapon handling as directed.
5. Contribute to lodge social media platforms, delivering relevant and engaging wildlife and area information to increase guest knowledge.
6. Assist with incident handling during emergencies such as medical issues, fire, or floods.
7. Ensure all guest information is collected and communicated prior to arrival, and inform management of guest preferences.
8. Report all guest complaints immediately to your Head of Department/Management.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• FGASA Nature Site Guide (NQF4 and Trails Guide qualification advantageous)
• ARH, Rifle Proficiency, First Aid Level 1, Driver’s License, and Pr-DP.
• Previous experience as a Field Guide at a luxury safari lodge.
• Knowledge of property and company procedures aligned with FGASA standards and the MORE Guiding culture.
• Excellent attention to detail and hygiene principles.
• Guest-focused philosophy, embodying the MORE brand and experience.
• Effective written and verbal communication skills, practicing honest communication.
• Team player with a positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline.
• Proactive, with initiative and creative flair.
• Committed, loyal, adaptable, and flexible.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Attention to detail and guest focus.
• Strong communication skills and honest engagement.
• Positive, enthusiastic team player with emotional resilience.
• Time management, interpersonal, and solution-oriented skills.
• Proactive, innovative, and flexible.
• Ability to work accurately under pressure and receive constructive feedback.

We create opportunities and experiences for people to enrich their lives. Our values guide our behaviors and help us foster the right partnerships for growth:

• AWARE: Eyes and ears open, arrive ready, be human.
• GENEROUSLY: Always respond, give more, do more, have an abundance mindset.
• DIVERSITY: Act in harmony, work together, act inclusively.
• BETTER: Positively influence, keep learning, own it.