Assistant Store Manager -Clicks Sandton City

Clicks Group; Gauteng; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An exciting opportunity awaits for an Assistant Store Manager in a leading health and beauty retailer. This role involves supporting the Store Manager to drive sales, enhance customer loyalty, and ensure operational excellence. The ideal candidate will have a passion for retail, a solid understanding of financial management, and a commitment to delivering exceptional customer service. Join a vibrant team dedicated to creating a competitive advantage through innovative strategies and outstanding service. If you thrive in a dynamic environment and are eager to make an impact, this role is for you!

Qualifications

• Minimum 1 year experience in assistant store management within retail/FMCG.
• Relevant Retail / Business Management qualification required.

Responsibilities

• Support the Store Manager in ensuring efficient store operations.
• Drive sales through promotional activities and superior customer service.
• Manage administrative responsibilities effectively.

Skills

Financial management principles

Customer service excellence

Merchandising knowledge

People management

Numeracy skills

Communication skills

Problem-solving

Education

Grade 12

Retail / Business Management qualification

Degree in Retail / Business Management

Job description

Listing reference :

click_Listing

Status :

Online

Apply by :

9 May

Position Summary

Industry : Wholesale & Retail Trade

Job category : FMCG, Retail, Wholesale and Supply Chain

Location : Sandton

Contract : Permanent

Remuneration : Market Related

EE position : Yes

About Our Company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Description

Job Purpose

To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty to meet sales, profit, and compliance targets, leading to a competitive advantage for the brand.

Job Objectives

• To ensure the achievement of the store's financial performance by driving and maximising sales through promotional activities, cross-selling, up-selling initiatives, and superior customer service.
• To efficiently execute operational activities including expenses, stock management, shrinkage, housekeeping, and administration.
• To execute in-store visual merchandising, ensuring presentation and promotional standards are met in line with brand image.
• To support the Store Manager in motivating staff, achieving targets, and managing performance in the manager's absence.
• To assist in maintaining the work schedule according to group policies to ensure appropriate staffing.
• To implement customer service initiatives that enhance customer experience, drive loyalty, and meet club card participation targets.
• To manage administrative responsibilities effectively, including weekly time and attendance records.
• To promote the brand as the customer's first choice health and beauty retailer by embodying company values.

Minimum Requirements

Education and Experience

• Essential: Grade 12 (Maths 50%, English 50%)
• Essential: Relevant Retail / Business Management qualification (external applicants)
• Desirable: Degree in Retail / Business Management
• Minimum 1 year experience in assistant store management within retail/FMCG or successful completion of Clicks Trainee Store Management Programme
• Financial management experience (budgets, P&L, ratios)

Job Knowledge and Skills

• Understanding of financial management principles
• Knowledge of merchandising, promotions, stock, and risk management
• Customer service excellence
• Labour legislation and IR practices
• People management and competency-based interviewing
• Numeracy skills
• Results-driven, planning, problem-solving, communication, computer literacy

Core Competencies

• Following instructions and procedures
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Working with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks

Note: Only applicants meeting minimum requirements will be contacted. All positions will be filled in accordance with our Employment Equity plan. We encourage people with disabilities to apply.