Technical Aftermarket Manager – Industrial Equipment / Compressors

Ann Swann Personnel (Pty) Ltd; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading company in the industrial services sector is seeking an Aftermarket Manager to lead their service division. The ideal candidate will have strong technical service exposure, manage a team, and ensure high standards of service delivery while enhancing client relationships.

Qualifications

• Experience in customer service management.
• Experience managing service and sales staff.

Responsibilities

• Manage aftermarket activities and ensure divisional plans are achieved.
• Drive customer satisfaction and ensure compliance with health and safety.
• Manage work-in-progress and allocate costs effectively.

Skills

Customer Relationship Management

Planning

Organizational Skills

Education

Tertiary Qualification

Job description

Our client is a leading player in the industrial services sector, providing high-quality engineering solutions and maintenance support for compressed air systems.

Known for their customer-centric approach and strong operational standards, they are seeking an experienced and dynamic Aftermarket Manager to lead their service division.

Role Overview

This role is ideal for a hands-on leader with strong technical service exposure, capable of driving service performance, ensuring compliance, and enhancing client relationships.

You'll be managing a team of technicians and administrators, ensuring work is completed to high standards, within budget, and aligned with health and safety protocols.

Duties and Responsibilities

1. Effectively manage the aftermarket activities.
2. Ensure that divisional plans for the Aftermarket products and services are achieved.
3. Identify staff training requirements and coordinate training activities as required.
4. Ensure adequate controls are in place to secure company vehicles and assets allocated to the aftermarket division.
5. Ensure all work done by the service staff meets the requirements of the company's Quality Management System.
6. Develop, follow, and implement company work instructions and procedures.
7. Ensure staff comply with all Health and Safety requirements during their duties.
8. Drive customer satisfaction by ensuring all activities are customer-centric and add value.
9. Manage work-in-progress (WIP) by correctly allocating costs and invoicing work promptly, adhering to company procedures.

Required Skills and Capabilities

• Ability to maintain good customer relationships.
• Strong planning and organizational skills.
• Ability to supervise the commercial functions of the division.

Required Experience

• Experience in customer service.
• Experience managing similar business activities.
• Experience managing service and sales staff.

Educational Qualifications

A suitable tertiary qualification or equivalent through experience, along with a valid driver's license, is required.

Accountability

Main performance evaluation factors include ensuring an efficient and profitable department, meeting business strategy, customer satisfaction, and fostering repeat business.