Distribution Coordinator at Famous Brands

Famous Brands; Midrand; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in the FMCG sector is seeking a dedicated individual to oversee on-road execution and customer service standards. The role involves managing fleet operations, ensuring compliance with health and safety regulations, and maintaining high service levels across the distribution network. Candidates should possess strong logistics experience and be adept at using tracking systems to optimize delivery processes.

Qualifications

• FMCG distribution experience is a must.
• At least 2 years transport or distribution control experience.

Responsibilities

• Enforces health and safety standards and Road Traffic Act.
• Manage productivity and customer service measures.
• Coordinate orders for on hold accounts.

Skills

Customer Service

Health and Safety Standards

Communication

Education

Senior Certificate/Grade 12

Transport/Logistics/Supply Chain Certificate or Diploma

Tools

Plato

Trackmatic

ERP System

Job description

Introduction

To ensure that On Road Execution and customer service standards achieved.

Duties & Responsibilities

• Strictly enforces health and safety standards and Road Traffic Act
• Management of productivity and customer service measures. Leverage distribution efficiencies by aligning resources to outputs.
• Fleet up time, Achieve service levels across the network
• Support fleet maintenance program on site, and ensure that the fleet standards are maintained at the highest standards
• Responsible for the cleanliness, neatness and hygiene of all crew, equipment, and vehicles within your domain
• Ensures that all vehicles are inspected daily via the drivers and any defects to be reported to the Distribution Controller for action
• Administrative responsibilities - POD, Delivery notes, Invoices
• Sorting and preparation of all shipment pack, printing invoices and allocating then to the correct pre planned shipment
• Ensure route master updates are always done to cater for store changes
• Follow up on any queries with Franchisees and feeds back within the required lead-time
• Effectively coordinate orders for on hold accounts as indicated by the SOP
• Execute distribution plan as per PLATO, using Trackmatic. Entrench effective communication between Driver's and Planning to ensure enhancements are derived from the plan
• Ensure vehicles are dispatched without delay and ensure redeliveries are kept to a minimum.
• Delivery issues resulting in customer returns or credits to reported monthly to identify and close the gaps.
• Investigate and close the gap on missing POD and ensure processing of returns and Credit notes are done effectively within the agreed SLA
• Manging drivers so they adhere to strict schedules and delivery fulfilment. Monitoring driver behavior and ensuring a high level of customer service
• Utilizing GPS/Tracking systems to monitor drivers and track vehicles in case and actively report the abuse of company assets
• Assist in the management of HR related matters as escalate to upper management as needed

Desired Experience & Qualification

Formal Education

• Senior Certificate/Grade 12
• Preferably a Transport/Logistics/Supply Chain Certificate or Diploma

Experience

• FMCG distribution experience is a must
• At least 2 years transport or distribution control experience
• Plato and Trackmatic experience required
• ERP system experience