Business / Reporting Analyst

Seiko Epson Corporation; Johannesburg; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a Business Analyst - CRM to enhance user adoption of a leading CRM platform. This dynamic role involves providing technical support, analyzing customer requirements, and troubleshooting issues to optimize sales team efficiency. The ideal candidate will possess strong analytical skills and a graduate degree in a related field. Join a forward-thinking company that values teamwork and innovation, where your contributions will help shape the future of business operations. Embrace the opportunity to work in a hybrid environment and make a meaningful impact.

Benefits

Competitive Salary

Excellent Benefits

Work-Life Balance

Team Collaboration

Qualifications

• Proven experience with MS Dynamics or similar CRM platforms.
• Strong numeracy, attention to detail, and analytical skills.

Responsibilities

• Provide technical support to CRM users and resolve helpdesk issues.
• Analyze customer requirements and translate them into specifications.

Skills

MS Dynamics

Analytical Skills

Problem-Solving

Communication Skills

Excel (Power Query, Power Pivot)

Data Interpretation

Education

Graduate degree in Computer Science

Graduate degree in Business Analytics

Tools

Microsoft Office Suite

Power BI

Job description

Job Location : Cape Town, South Africa, Johannesburg, South Africa

Workplace : Hybrid

Job Function : Business Operations and Analytics

Requisition ID :

Note : This position can be based at our Johannesburg or Cape Town offices.

Your mission : The Business Analyst - CRM will drive user adoption of MS Dynamics and support CRM users across the META-CWA region through follow-up and resolution of cases and queries.

They will assess relevant business needs and leverage the CRM platform to enhance the effectiveness and efficiency of the Epson sales teams.

Please note that this is not a systems developer role.

What you will do :

1. Provide technical and functional support to CRM users by managing requests and resolving helpdesk issues.
2. Analyze customer requirements and translate them into technical / functional specifications for the business or IT developers.
3. Identify the best solutions within the CRM platforms based on business analysis and best practices.
4. Troubleshoot issues as needed, assess, and test cases.
5. Coordinate with system developers to ensure quality, timely project progression, and adherence to specifications.
6. Analyze sales data in Excel to identify errors and ensure accuracy.
7. Support IT occasionally in configuring Microsoft Dynamics CRM based on specifications.

What we ask for :

1. Graduate degree in Computer Science, Business Analytics, or a related field.
2. Proven experience with MS Dynamics or similar CRM platforms.
3. Strong numeracy, attention to detail, analytical, and logical problem-solving skills.
4. Excellent communication skills in English, both verbal and written.
5. Ability to interpret data, troubleshoot, and understand relational databases.
6. Experience in translating business requirements, identifying issues, and developing solutions, preferably with full project lifecycle involvement.
7. Ability to prioritize tasks and manage time effectively to meet targets.
8. Proficiency in Microsoft Office Suite, including Excel (Power Query, Power Pivot), PowerPoint, and Process Diagram tools.
9. Power BI development skills are an advantage.

What we offer : We offer a competitive salary and excellent benefits in a work environment that values quality, teamwork, and respect.

We aspire to be an indispensable company, trusted globally for our commitment to openness, customer satisfaction, and sustainability.

We value individuality, promote teamwork, and aim to deliver innovative solutions. Our commitment to the environment : We strive to build a better future by being mindful of every aspect of our organization, from energy use to manufacturing.

Sustainability fuels our innovation and growth. Our people : We believe that a healthy culture, strong values, teamwork, and diversity are key to excellence. Our brand : Ranked as a Top Global Innovator by Clarivate Analytics for the past seven years.