Manager, Projects

Kuehne + Nagel AS; Johannesburg; On-site; ZAR 300 000 - 700 000; Full time

Job summary

Join a dynamic sales team where your expertise in customer care and air logistics will drive business growth. In this role, you'll utilize your strong relationship management skills to engage with stakeholders and enhance customer satisfaction. You'll lead sales activities, conduct market research, and onboard new customers, ensuring high service quality and operational excellence. This innovative firm offers extensive training, competitive remuneration, and a global network to help you thrive in your career. Embrace the opportunity to make a significant impact and grow with a company that values your contributions.

Benefits

Extensive training and education

Competitive remuneration

International career exposure

Creative freedom

Dynamic sales team environment

Qualifications

• Proven sales experience in Air Logistics is essential.
• Strong focus on customer and stakeholder relationships.

Responsibilities

• Lead monitoring and driving sales activities.
• Conduct market research on pricing and product competitiveness.
• Focus on customer engagement and satisfaction.

Skills

Customer Relationship Management

Sales Experience

Market Research

Stakeholder Engagement

Air Logistics Knowledge

Job description

You will be part of our customer care team to add your expertise and skills to the delivery of customer excellence.

Your Role

You will be utilizing your product and trade knowledge to support business development and diversification to drive business growth. You will do this by working with a variety of internal and external stakeholders whilst focusing on the following key objectives.

Your Responsibilities

• Take lead in monitoring and driving sales activities.
• Proactively identify and nurture sales-qualified prospects through the pipeline to generate profitable and sustainable businesses.
• Conduct regular reviews of sales leads and customer portfolios with key stakeholders.
• Conduct market research on pricing and product competitiveness, ensuring regular efforts alignment is being made with our pricing team.
• Provide the CCL team with the customer’s feedback and support on resolutions as required.
• Take the lead in onboarding and implementation of new customers, ensuring that standard operational procedures are updated for handing over to our Customer Care Locations (CCL).
• Maintain and update relevant customer information on internal systems.
• Focus on customer engagement, satisfaction, retention, and reactivation through high levels of service quality in close collaboration with the CCL.

Your Skills and Experiences

• Your strong focus and knowledge along with your customer and stakeholder relationships will be the key to your success.
• You have been selected for this role because of your knowledge of our operations and because you possess the key attributes we are looking for.
• You have proven sales experience in Air Logistics.

Good Reasons to Join

At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive training and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate, and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility, and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future!