Collections Agent

SHAPIRO SHAIK DEFRIES AND ASSOCIATES; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in Johannesburg is seeking an Outbound Debt Collections Agent. The role involves contacting debtors, negotiating payments, and ensuring compliance with the Debt Collection Act. Candidates should have strong communication and negotiation skills, and a minimum of Matric qualification. A relevant tertiary qualification is advantageous. This full-time position offers a basic salary plus uncapped commission.

Qualifications

• Minimum 1 year as a Debt Collection Agent in an Outbound Call Centre.
• Good knowledge on the DCA and NCA.

Responsibilities

• Contact debtors and negotiate payment on delinquent accounts.
• Ensure high level collections within set parameters.

Skills

Computer Literate

Excellent verbal communication

Negotiation skills

Time management

Interpersonal skills

Education

Matric qualification

Relevant tertiary qualification

Job description

OUTBOUND DEBT COLLECTIONS AGENT

Basic Salary + Uncapped Commission

JOB ROLE

To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof.

Ensuring high level collections at all times within the set parameters of the Debt Collection Act ("DCA"), National Credit Act (“NCA”) and the Company policies and procedures.

Qualifications & Experience Required

Minimum Matric qualification with Maths Literacy is mandatory.

Relevant tertiary qualification is an advantage.

Minimum 1 year as a Debt Collection Agent in an Outbound Call Centre.

Worked with targets and deadlines.

Analyse accounts and devise a collections strategy to resolve each case by collecting money due.

Good knowledge on the DCA and NCA.

Very Good Knowledge and understanding of debt counselling, debt review, debt mediation experience, administration and sequestration.

Competencies & Skills

Computer Literate

Excellent verbal and written communication skills with great listening skills.

Outstanding telephone etiquette and interpersonal skills.

Good typing and accuracy skills.

Mathematical ability.

Strong negotiations skills with the ability to handle objections and be assertive when required.

Good general administration, planning and organizing, and time management skills.

Tenacious, with ability to work autonomously and take accountability.

Target driven and self-motivated.

Team player.

Highly motivated individual

Must be willing to work Rotational Shifts leaning more to power Shift due to the nature of calls.

TO APPLY

Forward your CV and qualification copies (Note that applications without qualification certificates will be rejected.)

If you have not been contacted within 2 weeks, please consider your application as unsuccessful.

Job Type: Full-time

Pay: From R5 000,00 per month