Club Manager

Virgin Active South Africa; Rustenburg; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading company in the fitness industry is seeking a Club General Manager to oversee operational and financial performance at their Rustenburg location. The ideal candidate will have a strong background in management, financial acumen, and a passion for enhancing member experiences. Responsibilities include financial management, facility oversight, and people management, ensuring the club operates efficiently and profitably.

Qualifications

• Previous managerial experience at Club General Manager level or as 2IC.
• Successful completion of the internal Learn to Fly programme.
• Proven ability to work in a dynamic, pressurized environment.

Responsibilities

• Ensure club operates profitably, managing P&L.
• Recruit, develop, and train staff effectively.
• Maintain exceptional service standards for members.

Skills

Financial proficiency

Customer relations

Interpersonal skills

Decision-making

Adaptability

Education

Matric or equivalent NQF level 4

Job description

Your Purpose...

• Do the best work of your life by enabling experiences that help people live an active life.
• This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, brand standards, and people management.

Your Duties and Responsibilities...

Financial Management

• Ensure that the club operates as a profitable business, ensuring Revenue and EBITDA growth.
• Manage club operating expenses through P&L management.
• Manage according to company standards to reduce risk (salary requirements, audit reports, etc.).

Facility Management

• Manage operations and health & safety, ensuring procedures are followed according to the standards set by the business.
• Oversee maintenance and utilities effectiveness and costs.
• Ensure the facility provides a holistic wellness experience through effective maintenance of the club.

People Management

• Responsible for recruiting, developing, and training staff.
• Ensure effective communication with all club staff.
• Implement and ensure adherence to policies, procedures, and systems.
• Manage performance across departments.
• Ensure adherence to IR policies and procedures.

Service Experience

• Ensure members experience exceptional service.
• Implement and sustain a strong member focus.
• Address member queries and complaints according to company policy.
• Maintain excellent customer service standards.

Competitor Analysis

• Understand how to mitigate competitor risk.
• Conduct regular competitor landscape analysis.
• Notify senior management of potential risks.

Our Minimum Requirements...

We can't live without...

• Matric or equivalent NQF level 4.
• Previous managerial experience at Club General Manager level or as 2IC to a Club General Manager.
• Successful completion of the internal Learn to Fly programme.
• Financial proficiency and good financial acumen.
• Business owner approach.
• Solid understanding of the market and competition.
• Ability to manage multiple priorities.
• Good customer relations and interpersonal skills.
• Understanding of People/HR procedures including recruitment, development, performance management, and coaching.
• Proven ability to work in a dynamic, pressurized environment.

We’d like you to have...

• Adaptability to a fast-paced environment.
• Curiosity and willingness to learn and grow.
• A winning mentality and motivation to succeed.
• Commitment to making a difference in people's lives.
• Growth mindset.
• Ability to work independently.
• Trustworthiness and integrity.
• Drive to create memorable moments for members.
• Decision-making skills and ownership.
• Action-oriented approach.

We’d love you to have...

• Wellness knowledge beyond the health club.
• Quick and bold decision-making ability.
• Agility and adaptability.
• Collaborative spirit.
• High interpersonal skills (EQ).