Returns Co-ordinator

Ares Holdings; Cape Town; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading company in distribution is seeking a Customer Returns Co-ordinator to manage the return of goods efficiently. This role involves overseeing reverse logistics, ensuring compliance with sustainability initiatives, and collaborating with various stakeholders to optimize return processes. The ideal candidate will have experience in logistics and strong organizational skills.

Benefits

Gym & Shower facilities

Personal Trainer

Yoga

Pension Fund

Medical aid with Gap cover

Staff Allocation (R10 000 Retail Value per annum)

Staff discount (50% off for you and your family)

Healthy Lunch subsidy

Company performance incentive scheme

Long-service incentives

Holistic Employee Wellness programme

Qualifications

• 2+ years of experience in logistics, supply chain, or warehouse operations.
• Strong verbal and written communication skills.
• Proficient in data inputting.

Responsibilities

• Manage and coordinate all reverse logistics activities including returns.
• Inspect, classify, and process returned goods.
• Analyse return data to identify trends and improvement opportunities.

Skills

Communication

Organisational Skills

Decision Making

Attention to Detail

Flexibility

Education

2+ years in logistics or supply chain

Job description

Main Purpose

The Returns Co-ordinator is responsible for overseeing the return of goods from customers and retail stores back to the company. This role ensures the efficient processing, tracking and management of returned products, including damaged items, recalls and end of life products. The position plays a key role in minimizing loss, optimizing reuse and resale opportunities and supporting sustainability efforts.

As a Customer Returns Co-ordinator, you will play a key role in ensuring operations run smoothly and efficiently.

Key Responsibilities

• Manage and coordinate all reverse logistics activities including returns & IBTs (interbranch transfers).
• Liaise with customers, vendors, warehouses and carriers to schedule and monitor return shipments.
• Inspect, classify and process returned goods for all allocations to the correct locations (sellable, unsellable/damaged).
• Maintain accurate records of returned products in inventory management systems.
• Analyse return data to identify trends, root cause and improvement opportunities.
• Ensure compliance with environmental regulations and company sustainability initiatives.
• Coordinate with customer service, brand and warehouse teams to resolve discrepancies and improve return processes.
• Develop and document standard operating procedures (SOPs) for reverse logistics.
• Support financial reconciliation related to returns and credits.
• Monitors SLA's related to returns, processing time, and return rate and provide regular reports.
• Ensure unwanted returns are processed according to processes and also supporting quality and inventory control guidelines.
• Investigate complaints related to returns issues and delays, resolving them promptly.
• Collaborate with Inventory Manager on the reporting of damages due to returns and accurately ensuring that these items are designated to the correct location.
  
  

KEY STAKEHOLDER RELATIONSHIPS

• Inbound Manager
• Inventory Manager
• Brand-Retail, Wholesale, Sales and Customer Services
• Business Solutions
• Customer Services - Ecom
• 3PL Partners - Courier & Warehousing teams
  
  

Requirements

• 2+ years of experience in logistics, supply chain or warehouse operations with exposure to reverse logistics preferred.
• Previous experience in a returns or reverse logistics department
• Proficient in data inputting
• Strong verbal and written communication skills for effective interaction
• Decision making skills, especially in high pressure situations
• Flexibility to adapt to changing circumstances and priorities
• Strong organisational and multitasking abilities to manage multiple priorities effectively
• Attention to detail in planning, execution and follow-through
• Proven track record of achieving and exceeding goals and objectives
• Proactive, enthusiastic and driven
  
  

Perks And Benefits

• You get to work for a rapidly expanding distributor with aspirational brands
• Gym & Shower facilities
• Personal Trainer
• Yoga
• Pension Fund
• Medical aid with Gap cover
• Staff Allocation (R10 000 Retail Value per annum)
• Staff discount (50% off for you and your family across all the brands within the group)
• Healthy Lunch subsidy
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.
  
  

Should you not be contacted regarding this position within 3 weeks from the closing date, please regard your application as unsuccessful.