Technical Support Engineer I

Capitec Bank; Stellenbosch; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking energetic individuals to provide vital technology support across various branches. This role involves ensuring smooth operations through effective troubleshooting and client relationship management. Ideal candidates will possess a strong background in IT support, particularly within the banking sector, and will thrive in a dynamic environment. Join a forward-thinking company committed to diversity and excellence in service delivery. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 3-5 years experience in corporate technical support environment.
• Knowledge related to Microsoft and Apple hardware/software technology.

Responsibilities

• Provide end-user technology support across all branches and offices.
• Manage repairs of faulty equipment and log incidents with vendors.

Skills

Communications Skills

Interpersonal & Relationship Management Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Analytical Skills

Negotiation Skills

Education

Relevant qualification in Information Technology - Technical Support

Bachelor's Degree in Information Technology - Computer Science

Tools

Microsoft Hardware and Software

Apple Hardware and Software

SCCM

Job description

Apply by:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1.To see what life at Capitec is all about and complete a short assessment, pleaseclick here!

2. Once you have completed the above finalize your application by clicking apply below.

Purpose Statement

• To provide end-user technology support to all users (clients) at Campus, Branches, Regional Offices and roaming users of Capitec Bank (responsible for all geographic regions).
• To assume responsibility for the repairs of faulty equipment and logging of incidents with vendors / suppliers, and propose solutions to prevent incidents from re-occurring.

Experience

Minimum:

• 3 - 5 Years’ experience in a corporate technical support environment
• 3 Years knowledge related to Microsoft hardware and software technology
• Basic knowledge of diagnostic principles and troubleshooting
• Client relationship management practices and principles

* Dependent on the business requirement the specified experience may be subject to change.

Ideal:

• 5+ Years’ experience in an IT operational environment of which 3 years should be experience in a Banking environment
• Vendor relationships and management

Qualifications (Minimum)

• A relevant qualification in Information Technology - Technical Support or Information Technology - Computer Science

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology - Technical Support or Information Technology - Computer Science

Knowledge

MINIMUM:

• Knowledge in a corporate support environment
• Knowledge related to Microsoft hardware and software technology
• Basic knowledge of diagnostic principles and troubleshooting
• Client relationship management practices and principles

IDEAL:

• Knowledge in a corporate and supplier support environments
• Knowledge related to Apple hardware and software technology
• Advanced knowledge of diagnostic principles and troubleshooting
• Client relationship management practices and principles
• Understanding SCCM principles
• Vendor relationships and management

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills
• Negotiation skills

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.