Customer Success Manager (Podcast Company)

Growth Troops; Cape Town; Remote; ZAR 300 000 - 500 000; Full time

Job summary

A rapidly expanding podcast-production company seeks a Client Success Manager to oversee the client journey. This role involves proactive communication, organization, and accountability, ensuring deliverables align with client goals. Ideal candidates will have 2-4 years in customer success or account management and fluency in HubSpot.

Qualifications

• 2-4 years in customer success, account management, coaching, or consulting.
• Fluency in HubSpot or Go High Level.
• Excellent written and spoken English.

Responsibilities

• Oversee every stage of the client journey.
• Maintain prompt dialogue and monitor tasks via HubSpot.
• Gather testimonials and nurture referral opportunities.

Skills

Customer Success

Account Management

Communication

Organization

Attention to Detail

Tools

HubSpot

Slack

Calendly

Zapier

Job description

Client Success Manager

Remote

• Full-time
• Monday–Friday, 9 AM–6 PM ET
• Reports to Executive Leadership
  
  

Role Overview

The Client Success Manager oversees every stage of the client journey for a rapidly expanding podcast-production and distribution company that serves B2B service providers. Acting as the single point of contact, the manager builds trust, translates client objectives into clear action plans, and ensures that all deliverables arrive on schedule and to specification. Success in this role depends on proactive communication, meticulous organization, and a commitment to mutual accountability across internal and external teams.

Primary Responsibilities

From the first discovery call through renewal, the manager maintains respectful, prompt dialogue that keeps projects moving. Onboarding is handled with detailed walkthroughs, visual aids, and well-structured timelines so that clients see early wins. Day-to-day, the manager monitors HubSpot (or a comparable CRM) to track tasks, automate follow-ups, and log every interaction. Emerging concerns are addressed quickly and transparently; production, operations, and strategy teams receive clear direction so that each episode and distribution milestone aligns with the client’s goals. The manager also gathers testimonials, documents success stories, and nurtures referral opportunities, all while reinforcing accountability whenever either party drifts from agreed-upon timelines or standards.

Qualifications

Ideal candidates bring two to four years in customer success, account management, coaching, or consulting and demonstrate comfort managing a portfolio of accounts without sacrificing service quality. Fluency in HubSpot or Go High Level, regular use of Slack and Calendly, and familiarity with Zapier for light automation are essential. The role demands excellent written and spoken English, a confident on-camera presence, keen attention to detail, and a process-oriented mindset. Experience in podcast production, content marketing, or B2B services is a welcome bonus.

The position offers the chance to shape client outcomes for a high-growth media service while working remotely on a predictable Eastern-time schedule.