The individual will be responsible for managing the forensic investigation team and performing specific roles in fraud prevention and detection activities; and building a digital forensics capability, with relevant skills and experience in financial services.
Reactive fraud management
- Support the achievement of strategic and business objectives through a focused approach to monitoring and investigating fraudulent incidents.
- Provide input into strategic group projects through the Head of Control: Internal Audit.
- Manage the team on day-to-day activities, including effective case allocation, progress tracking, and guidance.
- Ensure that ad hoc investigations, especially those involving employees and management, are handled professionally, confidentially, and completed efficiently and timely.
- Monitor identified fraud risks as per the fraud risk register and contribute to updating the register with new risks.
- Review investigation reports to analyze trends and identify emerging risks.
- Manage escalations from the team to resolve challenges that may cause bottlenecks in investigations and reporting.
Proactive fraud management
- Implement detection mechanisms proactively to identify areas susceptible to fraud and mobilize investigation teams accordingly.
- Utilize technology such as data analysis, artificial intelligence, and machine learning to develop fraud monitoring and detection techniques.
Reporting
- Assist the Head of Control with technical reviews and quality assurance of investigations, ensuring high-quality reporting.
- Prepare preliminary departmental reports for submission to various committees as required.
- Represent the Forensic Department in committee meetings with the Head of Control when needed.
Budget management
- Prepare budgets for the forensic department following Finance guidelines, submit for approval, manage monthly expenditures, and report to the Head of Control.
People management
- Manage departmental resourcing.
- Coach, upskill, and manage resources and contractors where applicable.
- Advise management on industry best practices to improve efficiency and effectiveness related to fraud management.
Stakeholder management
- Maintain good relationships with internal and external stakeholders.
- Communicate effectively with management and committees on emerging fraud risks, technologies, data analytics, and predictive analytics, providing solutions where applicable.
- Support the Group’s Ethics Program by providing expert input and participating in program rollout.
- Collaborate with cross-functional teams to implement preventive measures and improve fraud detection mechanisms.
- Share insights from investigations and forensic solutions to keep management informed.