Sales Support Consultant

Blue Label Telecoms; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading telecom company in Johannesburg is seeking a Sales Support Consultant to assist Senior Sales Managers with client service delivery and project management. The ideal candidate will have strong organizational skills, experience in the telecoms industry, and proficiency in MS Office. Responsibilities include managing contracts, handling client queries, and ensuring project timelines are met. This is a permanent, full-time position offering a market-related salary.

Qualifications

• Minimum 5-7 years experience in sales support or project management.
• Experience in telecoms with products like reverse data billing.

Responsibilities

• Support Senior Sales Managers in client service delivery.
• Draft and manage contracts and service agreements.
• Monitor project timelines and ensure deliverables are met.

Skills

Organisational Skills

Communication

Problem Solving

Education

Diploma in Business Administration

Degree in Project Management

Project Management Certification

Tools

MS Office Suite

CRM Systems

Job description

The Sales Support Consultant will assist Senior Sales Managers in managing all operational aspects of client service delivery and project management. This includes contracting handling daily queries followups drafting presentations resolving client issues and overseeing project timelines and deliverables. The role requires strong relationshipbuilding skills and a solid understanding of reverse data billing bulk SMS and managed services.

RESPONSIBILITIES

• Support Senior Sales Managers in client service delivery by managing administrative operational and project management tasks
• Draft review and manage contracts and service agreements
• Handle client queries promptly and ensure resolutions are communicated effectively
• Conduct followups on outstanding queries proposals and service requests
• Prepare presentations and reports for internal and external stakeholders
• Liaise with internal teams to ensure seamless service delivery and client satisfaction
• Maintain and update CRM systems with accurate client interactions and transaction records
• Monitor key account activities ensuring timely responses and service fulfilment
• Assist in the coordination and of client onboarding processes
• Identify opportunities to improve service efficiency and client experience
• Manage project timelines coordinate tasks and ensure deliverables are met within deadlines
• Track and report on project progress risks and outcomes to stakeholders

Requirements

KEY COMPETENCIES AND SKILLS

• Strong organisational administrative and project management skills
• Excellent communication and interpersonal abilities
• Proficiency in MS Office Suite (Excel PowerPoint Word)
• Managing customer requests and managing supplier relationships
• Ability to multitask and work under pressure in a fastpaced environment
• Strong problemsolving and analytical skills
• Knowledge of CRM systems and sales support tools
• Understanding of reverse data billing bulk SMS and managed services
• Ability to build and maintain relationships with clients and internal teams
• Experience with project management methodologies and tools

QUALIFICATIONS

• Matric
• A diploma or degree in Business Administration Project Management or a related field
• Project management certification (e.g. PMP PRINCE2 is advantageous

EXPERIENCE

• Minimum of 57 years experience in a sales support client service or project management role within the IT and data industry
• Previous experience in the telecoms industry working with products like reverse data billing bulk SMS and managed services is essential
• Experience in supporting highlevel sales professionals and managing operational sales functions

MidLevel

Job Type

Permanent

Market Related

EE Position

Location

Johannesburg

Required Experience :

Manager

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

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