Receptionist

Nefcorp; Gauteng; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading company in Gauteng is seeking a Receptionist / Reception Manager to enhance its professional image by welcoming clients and stakeholders. This role involves managing front desk operations, answering calls, and providing administrative support. Candidates should have a strong customer service orientation and relevant experience in a similar environment.

Qualifications

• Minimum 3 years as a receptionist in financial services or similar.
• At least 2 years as a switchboard operator in a customer service environment.
• Ability to handle confidential information with diplomacy.

Responsibilities

• Attend to all visitors and clients in a positive manner.
• Answer calls promptly and professionally.
• Manage bookings via the digital diary and walk-in requests.

Skills

Professional telephone etiquette

Customer service orientation

Organizational skills

Excellent communication skills

Attention to detail

Problem-solving skills

Multitasking skills

Time management skills

Education

Grade 12 / Matric

Secretarial Certificate / Diploma

Business Administration or relevant tertiary qualification

Tools

Microsoft Office Suite

Job description

Job category : Receptionist / Reception Manager

Contract : Permanent

Remuneration : Market Related

EE position : Yes

Introduction

The key purpose of this role is to contribute towards the image of the NEF by welcoming clients and stakeholders visiting the NEF Office in a professional manner, directing and helping them, as well as ensuring the hosts are timeously informed about their visitors.

Additionally, the role involves answering the switchboard promptly and directing calls efficiently, offering clerical support such as distributing documents/parcels, and maintaining records in the reception area.

Responsibilities

1. Attending to visitors

• Attend to all visitors and clients in a positive and friendly manner
• Meet client expectations by politely requesting patience while redirecting calls and attending to clients promptly
• Treat all clients with courtesy and handle conflicts calmly
• Inform staff members promptly when their clients and guests arrive

Answering and screening calls

• Answer calls promptly and professionally
• Transfer calls to appropriate staff or departments, or to voicemail if unavailable
• Take accurate messages and pass them on promptly

Booking of meeting rooms

• Manage bookings via the digital diary and walk-in requests
• Ensure meeting rooms are organized and cleaned before use
• Set up refreshment stations as per standards
• Book and record meeting schedules daily and coordinate refreshments with kitchen staff

Administration and coordination

• Update and circulate the telephone list regularly
• Handle couriers and deliveries, distributing them accordingly
• Maintain the reception area, keeping it clean, tidy, and stocked

Qualifications

• Grade 12 / Matric
• Secretarial Certificate / Diploma
• Business Administration or relevant tertiary qualification (advantageous)

Experience / Skills

• Minimum 3 years as a receptionist in financial services, development finance, or similar
• At least 2 years as a switchboard operator in a customer service environment
• Ability to handle confidential information with diplomacy
• Professional telephone etiquette
• High customer service orientation
• Dependable, friendly, and personable
• Organizational skills for smooth front desk operations
• Experience with administrative procedures
• Excellent communication skills
• Attention to detail and problem-solving skills
• Multitasking and time management skills
• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, MS Projects)

Personal Attributes

• Professional communication skills
• Customer service focus
• Stress management and ability to work under pressure
• Discretion and integrity
• Calm and composed demeanor

The NEF is committed to the Employment Equity Act and will give preference to candidates from designated groups and persons with disabilities.