Client Service Consultant(10)

Sanlam; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in the insurance industry is seeking a Client Service Consultant in Johannesburg. The role involves providing exceptional service to clients through effective communication and administrative tasks. Candidates should have a Matric certificate, FAIS compliance, and at least 2 years of experience in short-term insurance. Join a diverse and inclusive workplace committed to your growth.

Qualifications

• At least 2 years of experience in short-term insurance.
• Clear criminal and credit record.
• Computer literate.

Responsibilities

• Accurately capture client information on the relevant system.
• Execute broker requests within agreed timeframes.
• Provide effective, efficient, and professional service to all clients.

Skills

Client service orientation

Negotiation skills

Proficiency in MS Office

Results-driven

Education

Matric certificate or equivalent qualification

FAIS compliant (30 credits NQF level 4)

Job description

CAREER OPPORTUNITY

Santam PLCC – Policy Maintenance Voice and Email has positions available for a Client Service Consultant based in Hill On Empire Park.

Job Description

To offer world-class products and services to clients, while achieving targets in an inbound and outbound call centre environment.

Key Responsibilities

1. Accurately capture client information on the relevant system.
2. Execute broker requests within the agreed timeframes, quality standards, and legislation.
3. Handle all administrative tasks according to standards and turnaround times.
4. Engage with brokers in a client-centric manner.
5. Ensure accurate completion of broker requests and follow up to resolve queries promptly, as per service level agreements.
6. Provide effective, efficient, and professional service to all clients and offices, both telephonically and through written correspondence.
7. Meet and exceed client service level agreements.
8. Manage time effectively.
9. Consistently achieve productivity targets.

Qualifications and Experience

• Matric certificate or equivalent qualification.
• FAIS compliant (30 credits NQF level 4).
• At least 2 years of experience in short-term insurance.
• Clear criminal and credit record.
• Compliance with FAIS Fit & Proper criteria, which can be obtained while working under supervision.
• Computer literate.
• Willing to work shifts.
• Adherence to quality standards and compliance.
• Consistent target achievement.

Skills

• Proficiency in MS Office.
• Client service orientation.
• Negotiation skills.
• Results-driven and deadline-oriented.

Competencies

• Analytical thinking.
• Information seeking.
• Drive for results.
• Initiative.
• Emotional self-control.
• Customer service orientation.

About the Company

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company. While based in South Africa, we are rapidly expanding into emerging markets across Africa and Asia. Our success is rooted in our passion for our clients, and everything we do is centered on delivering insurance with integrity.

Please note that appointments will be made in line with Santam's Employment Equity targets. People with disabilities are encouraged to apply.

Santam is committed to diversity, inclusion, and belonging. We are an equal opportunity employer and welcome applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.