Senior Technical Clinical Support Specialist

Stryker Corporation; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading company in medical technology is seeking a Senior Technical Clinical Support Specialist in Johannesburg. This role involves providing clinical support during endoscopic procedures, delivering training, and collaborating with sales teams to enhance product adoption. The ideal candidate will possess strong interpersonal skills and a solid understanding of endoscopic equipment, along with a willingness to travel extensively.

Qualifications

• Minimum 2 years of clinical, technical, or sales experience in endoscopy.
• Strong knowledge of endoscopic procedures and equipment.

Responsibilities

• Provide on-site and remote clinical support during endoscopic procedures.
• Deliver product training to physicians, nurses, and support staff.
• Collaborate with sales representatives to drive product adoption.

Skills

Interpersonal Skills

Presentation Skills

Collaboration

Job description

Senior Technical Clinical Support Specialist

Locations: Johannesburg, South Africa | Employment Type: Full Time | Posted: 2 Days Ago | Requisition ID: R

Work Flexibility: Field-based

What You Will Do:

1. Provide on-site and remote clinical support during endoscopic procedures, ensuring optimal product performance and customer confidence across healthcare settings.
2. Serve as the expert for our endoscopy portfolio, including product features, troubleshooting, and best practices.
3. Collaborate with sales representatives to develop and execute strategic sales plans, leveraging clinical insights to drive product adoption and revenue.
4. Deliver product training to physicians, nurses, and support staff to maximize technology benefits.
5. Assist in pre- and post-sales activities such as equipment demonstrations, installations, and ongoing support for seamless clinical workflow integration.
6. Collect customer feedback and monitor competitors to support sales strategies and product development.
7. Act as a liaison between sales, marketing, and product development teams, providing insights to improve product positioning and customer experience.

What You Need:

• Minimum 2 years of clinical, technical, or sales experience in endoscopy.
• Strong knowledge of endoscopic procedures, equipment, and troubleshooting.
• Ability to collaborate effectively with sales teams to support sales efforts.
• Excellent interpersonal and presentation skills, capable of communicating complex technical information clearly.
• Willingness to travel extensively (up to 80%) to support customers and sales teams.